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Policy Areas

Programme Suspension

1.0

Step
The Regional Bureau, in collaboration with the country office, prepares a note that the Administrator submits to the Executive Board giving reasons for requesting suspension of the programme, and proposes management arrangements for continued assistance to the country.
Responsible Party

Regional Bureau Director

Template/Guideline
Explanatory Notes

The note should also explain the implications for harmonized programme periods, and the related consultations that have taken place within the UN country team (including, for example, a programme criticality assessment). In the note, the Administrator may seek authority from the Executive Board to approve assistance on a project-by-project basis until the situation permits a return to normal operations.

Programme suspension note forthcoming.

2.0

Step
The Regional Bureau presents the note to the Associate Administrator through the BPPS Effectiveness  Group for review and clearance for submission to the Executive Board for approval.
Responsible Party

Regional Bureau Director

Template/Guideline
Explanatory Notes

Certified Sick Leave – CSL (up to 20 working days taken cumulatively or consecutively during a 12-month calendar period)

1

Step
Inform supervisor as soon as possible of absence due to injury or illness.
Responsible Party

Staff member

Template/Guideline
Explanatory Notes
Staff member must inform the office immediately that he/she will be absent from the office due to illness or injury.

Staff member must consult his/her treating physician to obtain the required certification for sick leave.

All staff members are expected to familiarize themselves with the sick leave policy and other relevant leave entitlements, and are responsible for providing copies of the required specific documents for attendance recording purposes.

2

Step
Submit certified sick leave (CSL) in Quantum self-service  (absence module).
Responsible Party

Staff member

Template/Guideline
Explanatory Notes
Verify sick leave balance prior to submitting request.
 
Initiate a leave request in Quantum self-service.
 
Select the appropriate type of leave in Quantum self-service as ”Sick leave/Certified sick leave”
 
For any absence in excess of uncertified sick leave of more than seven consecutive days and up to 20 cumulative or consecutive days during a 12-month cycle period the staff member must upload the medical certificate/report in Quantum at the time of initiating a certified sick leave request.
 
Record certified sick leave in Quantum self-service no later than 20 calendar days following the 1st day of the sick leave.

3

Step
Approve certified sick leave in Quantum.
Responsible Party

Template/Guideline
Explanatory Notes
The request is approved in Quantum by the supervisor.

4

Step
Ensure leave is appropriately recorded in Quantum self-service (absence module)
Responsible Party

Template/Guideline
Explanatory Notes
If leave is not recorded in Quantum, supervisor/leave monitor requests the staff member to submit certified sick leave in Quantum self-service no later than 20 calendar days following the 1st day of the sick leave.

Number of sick leave days taken is monitored in Quantum. by the leave monitor.

Leave monitorThe supervisor must bring to attention of the staff members and the HR practitioner when the sick leave is close to 20 working days during a 12-month period and further certification is required from UN Medical Services.

5

Step
Contact UNDP Global Payroll Services (for locally recruited staff) and the respective GSSC HR Associate (for IP)
Responsible Party

Template/Guideline
Explanatory Notes
HR practitioner must submit to UNDP GPS or GSSC respective GSSC associate as appropriate: signed attendance record cards, and an audit of the four-year extended sick leave period under review.

gpsatlashrpayroll@undp.org

Grantees

1.0

Step

Establish grant selection committee (if different from project board and/or portfolio board).

Responsible Party

Project Developer and/or Portfolio Developer

Template/Guideline
Explanatory Notes

Low Value Grants Operational Guidance 
 



 

2.0

Step

Define grant selection criteria.

Responsible Party

Project Developer and/or Portfolio Developer

Template/Guideline
Explanatory Notes

Note that grant selection criteria are often determined or influenced by the funding source.

Low Value Grants Operational Guidance. 
 

2.1 OPT

Step

Conduct specific implementing partner capacity assessment for on-granting in line with the selection criteria.

Responsible Party

Project Developer and/or Portfolio Developer

Template/Guideline

The PCAT tool is a macro excel file which contains macros. To complete the download of the PCAT, please follow the quick guide under the explanatory notes.

Partner Capacity Assessment tool

Explanatory Notes

The partner capacity assessment tool has a worksheet for on-granting, which is enabled only when on-granting is used. (Quick Guide to Downloading the PCAT).  

3.0

Step

Solicit grant proposals in line with the project document and/or portfolio document.

Responsible Party

Project Manager

Template/Guideline
Explanatory Notes

Both the overall project and/or portfolio purpose and the grant selection criteria should be referenced.

Low Value Grants Operational Guidance
 

Grant proposals to include the signed Self Certification (Programming Entities)
 

4.0

Step

Selection of grantees and award of grants.

Responsible Party

Grant selection committee or project board and/or portfolio board

Template/Guideline
Explanatory Notes

The process of selection is described in the terms of reference of the grant selection committee.
 

Low Value Grants Operational Guidance
 

Grantees’ capacities are assessed through the Partner Capacity Assessment Tool, which assesses the grantee management and other capacities. The PCAT is completed for low value grants. (Quick Guide to Downloadingthe PCAT).
 

Project Revisions

1.0

Step

Revisions are captured in a revised multi-year workplan or project document.

Responsible Party

Project Manager

Template/Guideline
Explanatory Notes

Consider using the RBM Guidance to improve the way that projects manage change.

2.0

Step

A revised project document must be quality assured and the risk register updated, including an updated SESP.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

See Quality Standards for Programming.

See Social and Environmental Standards.

See Social and Environmental Screening Procedure.

3.0

Step

Revisions that entail a substantive change to the project’s approach or are above the agreed level of tolerance are reviewed and agreed by the project board and donor, UN pooled fund steering committee or vertical funds as relevant.

Responsible Party
Template/Guideline
Explanatory Notes

UNSDG Standard Memorandum of Understanding for Multi-Donor Trust Funds, One Funds and UNSDG | Guidance Note on a New Generation of Joint Programmes.

Find other UNSDG MOUs at UNSDG legal templates & guidance for pooled funds.

For GEF Projects, see guidance and procedures on the internal and external approvals required when making project revisions during project implementation. For GCF Projects, please see the GCF policy on restructuring and cancellation.
 

3.0 ALT

Step

Project extensions for GEF and GCF projects
 

Responsible Party

Resident Representative

Template/Guideline
Explanatory Notes

Project Extension Guidance for GEF Projects

Project Extension Guidance for GCF Projects 

SOP for the development of UNDP management actions for Vertical Fund projects escalated for action to the Executive Coordinator Environmental Finance

For GEF financed projects, the RACI (Roles, Accountability, Consult and Inform) matrix is helpful guidance in defining the roles and accountability of project oversight.

4.0

Step

Sign revised project document (original signatories) 
 

Responsible Party

Programme Manager/ Resident Representative

Template/Guideline
Explanatory Notes

5.0

Step

Standard Operating Procedures to manage GEF/GCF/AF project risks escalated to the Executive Coordinator – Environmental Finance.
 

Responsible Party

Executive Coordinator – Environmental Finance,

RR

Template/Guideline
Explanatory Notes

Formulate Development Projects

1.0

Step

Identify pipeline concept and mobilize partners.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Identify new pipeline concepts by analysing gaps in the programme’s theory of change that are not already being addressed. 

Funding and collaborating partners and potential stakeholders must be identified and consulted as early as feasible, ensuring a wide range of partners (international financial institutions, civil society, private sector, etc.)

A concept note may be helpful to articulate ideas for particularly complex projects or to obtain early support from partners. The proposed content can include: output(s) and linkage to CP outcome(s); approach, method and capacity development strategies; stakeholder analysis; potential implementing partner; potential main financing partner(s); and indicative funding requirements. 

For GCF projects a Concept Note is required, and for GEF Projects this concept note is called a PIF.

Create a new pipeline linked to the programme and Strategic Plan in the corporate planning system. If a new programme output will be needed to respond to the development need, make a note to discuss in the next Programme Steering Committee meeting.

System action points:

Create a project proposal in the corporate planning system, generating a project number with one or more linked outputs; link the proposal to the programme tree (country programme document output).  

*If the project is part of a portfolio, it will share the project number with other projects in the portfolio. A project budget is reflected in one or more output IDs. An output ID can only reflect the budget from one project with one implementing partner.

*If a decision is taken not to continue with the proposal, record this decision in the corporate planning system to close the proposal. 

1.1 ALT

Step

For Environmental and Climate Vertical Fund Projects (those supported by the GEF, GCF, Adaptation Fund and other vertical funds), conduct an initial screening and assessment to determine if the conditions and criteria for accepting government requests for programming are met. 

Responsible Party

Project Manager

Template/Guideline
Explanatory Notes

Note that additional quality assurance must be provided by the BPPS/Vertical Fund Hub for GEF and GCF projects as outlined in the RACI.

2.0

Step

Appoint a developer to formulate the project

 

Responsible Party
Template/Guideline
Explanatory Notes

2.1

Step

If an implementing partner needs to be selected prior to developing the project document, see Select Implementing Partners

Otherwise, select an implementing partner at the appropriate time
 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

2.2 OPT

Step

Develop initiation plan (if applicable)

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

For GEF Project Preparation Grant (PPG) projects, the signed PPG Delegation of Authority (DOA), including the annexed PPG Total Budget Workplan, constitutes the equivalent of the corporate Project Initiation Plan for the PPG phase, serving as the formal authorization for initiating PPG activities. The same process is followed for Adaptation Fund Project Formulation Grant (PFG) projects.

3.0

Step

Develop a project document that adheres to UNDP quality standards and partner requirements

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The project/portfolio document should attach:

  • The SESP and any related assessments and management plans
  • Detailed terms of reference for key project positions and the project board
  • Standard agreements such as the project cooperation agreement when a civil society organization is implementing and cost-sharing agreements
  • Standard letter of agreement between the implementing partner and responsible parties for the implementation of the project
  • Procurement plan
  • Project monitoring schedule plan
  • List of foreseeable knowledge products, if relevant

For further guidance, see: Results-Based Management (RBM) Hub

Consider using the RBM Guidance to assist in developing the project document in 10 steps.

3.0 ALT

Step

For joint programmes with other UN agencies, a joint programme project document should be used.

For multi-donor trust funds, each has its own project template which is approved by a steering committee and included in an operations manual.

If UNDP is requested to be the administrative agent, contact the Multi-Partner Trust Fund Office: executivecoordinator.mptfo@undp.org 
 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

UNSDG | Guidance Note on a New Generation of Joint Programmes
 

3.1

Step

Ensure a wide range of stakeholders participate in the formulation of the project
 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Stakeholders include any parties with an interest in the project, including target beneficiary groups, civil society organizations, governments, the media, UN agencies and donors.
 
The participation of women and disadvantaged groups should be ensured throughout the project cycle, as appropriate.
 
The participation of stakeholders ensures that potential opportunities and analysis, including lessons drawn from experience, are taken into account in project design.
 
Participation promotes ownership, sustainability and commitment, without which the results are unlikely to be lasting.
 
Ensuring participation requires time and resources; adequate provision should be made for these.

Consider using the RBM Guidance to assist with steps for collaborating with all stakeholders in project formulation.
 

3.2

Step

Prepare fully costed project budgets to ensure that all anticipated programmatic and operational costs, including development effectiveness and implementation support arrangements are identified, fully costed in the budget.

 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The requirements for developing a project budget are outlined in Prepare Fully Costed Budgets for Projects.
 
Refer to the detailed procedures for Costing and Budgeting of projects funded by the following partners:
 

3.3

Step

Identify potential risks, and conduct further assessment and management plans as needed in a participatory manner


 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The initial project Risk Register and SESP are submitted to the project appraisal committee as annexes to the project document and recorded in the Quantum Project Results and Project Closure Workbench.

Enterprise Risk Management Policy


Managing Risks Across UNDP Programming and Operations: Guidance Note 

 

3.3 ALT

Step

Complete a risk assessment, including applying mitigatory measures, if UNDP plans to engage with the non-UN security sector. 

 

Responsible Party

Project Developer and/or Portfolio Developer

Template/Guideline
Explanatory Notes

Refer to: Human Rights Due Diligence Policy on United Nations support to non-United Nations Security Forces (HRDDP) 

3.4

Step

If the project is part of a portfolio, link the project with the portfolio number in Quantum.

 

Responsible Party
Template/Guideline
Explanatory Notes

Rebuttal

1

Step

Form the Rebuttal Panel
 

Responsible Party

Human Resources Management

Template/Guideline
Explanatory Notes

2

Step

Submit a formal rebuttal request, in writing, with a copy to the respective HR Business Partner or HR focal point in the office
 

Responsible Party

Supervisee

Template/Guideline
Explanatory Notes

A rebuttal request should be summited to hq.rebuttal@undp.org within 15 working days of the final decision by the TMC being communicated to the supervisee. Requests submitted after the deadline without a reason that is in the opinion of the Chair of the Rebuttal Panel compelling will not be accepted.  The Rebuttal Request should include:

1. a copy of the annual performance review to be rebutted 
2. a cover memo outlining the reasons for rebuttal and the justifications
3. any other supporting documents as deemed necessary​.
 
The expectation is that each case will take, on average, 30 working days to complete.
 
No template. Submission is to be done by e-mail.
 

3

Step

Refer the request to the Rebuttal Panel for review
 

Responsible Party

Secretary of the Rebuttal Panel in OHR

Template/Guideline
Explanatory Notes

4

Step

Assign members of the review team for each rebuttal case 
 

Responsible Party

Chair of the Panel

Template/Guideline
Explanatory Notes

5

Step

Review the case and present findings in a report

 

Responsible Party

Template/Guideline
Explanatory Notes

The review panel will be supported by the consultant, as specified in the Terms of Reference. This will allow to ensure shorter timelines for processing rebuttal cases.
 

6

Step

Review the recommendation of the review team and sign-off
 

Responsible Party

Chair of the Panel

Template/Guideline
Explanatory Notes

The final decision is captured in the Rebuttal Panel Report signed-off by the Chair​.

 

7

Step

Inform the supervisee, the supervisor, and the Head of the Office

 

Responsible Party

Secretary of the Rebuttal Panel in OHR

Template/Guideline
Explanatory Notes

8

Step

Implement the decision of the Rebuttal Panel 
 

Responsible Party

Supervisor and/or Supervisee, as needed

Template/Guideline
Explanatory Notes

After-Service Health Insurance: ASHI MIP

1

Step
Flowchart
Responsible Party
Template/Guideline
Explanatory Notes

2

Step
Application for ASHI:

Complete form and submit within 30 days of separation from service
Responsible Party

Template/Guideline
Explanatory Notes
The education of staff about MIP ASHI and the distribution of materials are absolutely necessary

Refer to MIP 7.2 for eligibility conditions

If an office administers personnel on behalf of another agency for MIP purposes, the same rules and procedures for UNDP staff must be followed

3

Step
Application for ASHI in case of death of a former staff member:

Surviving spouse (if any) or the eldest eligible child completes the MIP Application/Request for Change Form and submits within 30 days of the death of the former staff member
Responsible Party

Surviving Spouse,

Dependent,

Template/Guideline
Explanatory Notes
If an insured former staff member dies, the surviving spouse (if any) or the eldest eligible child becomes eligible to assume the role of the subscriber and to continue to pay contributions in accordance with the appropriate category of coverage

4

Step
Enrollment:

After validation of eligibility and approval of application, the applicant is notified
Responsible Party

Template/Guideline
Explanatory Notes
When potential after-service participants elect not to enroll in the after-service coverage when they first become eligible, neither they nor their eligible family members will be permitted to enroll in MIP at a later date. If the potential after-service participant elects not to have after-service coverage, a signed note stating this decision must be put into the staff member’s file at the time of separation.

5

Step
Calculation of contributions:

ASHI contributions are calculated based on category of coverage as laid down in MIP Rule 7.4. and ASHI subscriber is informed of the amount of contribution and method of payment
Responsible Party

,

Finance Officer

Template/Guideline
Explanatory Notes
Contact MIP_ASHI 

6

Step
Eligibility Data:

Reviews and validates eligibility data in the system and transmits file to claims administrative company
Responsible Party

MIP HR Technical Support

Template/Guideline
Explanatory Notes
A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA)

In addition to ensuring the correct calculation of ASHI contributions, the data entry process is also critical for reporting purposes and for timely and accurate payments of MIP reimbursement claims

A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA)

7

Step
ID Cards:

Uploads eligibility data, updates ID cards and communicates exceptions, if any, to HR Technical Support
Responsible Party

Template/Guideline
Explanatory Notes

8

Step
Managing eligibility data in Global Payroll:

Data on enrollment form is verified and validated and any change in coverage is processed into Quantum promptly
Responsible Party

Template/Guideline
Explanatory Notes

9

Step
Claims:
MIP Claims are submitted through online claiming tool available in personal web page of the plan member, or, in a sealed envelope containing the MIP Refund Claim form and supporting documents, directly to the company that administers MIP claims, following the instructions on the claim form.
Responsible Party

ASHI Subscriber

Template/Guideline
Explanatory Notes
Effective January 2004, UNDP outsourced the administration of MIP claims to an independent administration brokerage company (TPA). The company is responsible for administering MIP claims and for ensuring compliance by subscribers with the MIP rules and avoiding unreasonable or abusive use of the Plan.

10

Step
Reimbursement of claims:

Claims are verified and processed as follows:

If the claim fully meets requirements, a payment instruction is sent to the MIP HR Technical Support and a Statement of Benefits is sent to the staff member

If the claim does not meet requirements, a notification and/or request for further information/ documentation is sent to the staff member
Responsible Party

Claims Administration Company

Template/Guideline
Explanatory Notes
Payment of claims is made through an interface between the claims administration company and Quantum. Payment that goes through this interface will not indicate the nature of the medical services provided.

Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form “Designation of Beneficiaries". Patient confidentiality will be protected.

11

Step
Payments:

The payment instruction file received from the MIP administration company is uploaded into system and an instruction is sent to CO to effect payment
Responsible Party

MIP HR Technical Support

Template/Guideline
Explanatory Notes

12

Step
Payments:

Vouchers are uploaded, payments are processed through accounts payable, and ASHI subscriber member is notified
Responsible Party

Finance Officer

Template/Guideline
Explanatory Notes
In order to effect prompt and timely payment, the ASHI subscriber must be properly set up as a vendor in Quantum

13

Step
Change of residence:

When there is a change of country of residence, the following actions are taken:

Claims administration company and the appropriate UNDP office in the new country of residence are informed in writing and a completed MIP Application/ Request for Change form is completed

Data is updated in Quantum to reflect changes

ASHI contributions appropriate to new country residence are calculated and collected
Responsible Party

ASHI Subscriber,

Template/Guideline
Explanatory Notes
ASHI Subscriber/ HR Administrators in UNDP Offices of old and new countries of residence

If there is no UNDP Office in the new country of residence, the subscriber will be administered by the UNDP Office that is closest to the new country of residence. Participation in the after-service coverage will continue, provided the subscriber pays a contribution appropriate for the new country of residence.

The contribution will be in the currency of the new country of residence. The UNDP office will take steps to see that the insured persons were up-to-date in their contributions for after-service coverage in their previous country of residence.

Determination of Nationality (Where a staff member has more than one nationality at the time of appointment or the staff member acquires a new nationality during service)

1

Step

UNDP decides to review or staff member informs GSSC/JPOSC about nationalities at the time of appointment (P-11) or at the time of acquisition of a new nationality during service, including while on SLWOP.
 

Responsible Party

GSSC-Copenhagen/JPOSC,

Staff member

Template/Guideline
Explanatory Notes

Staff member is obligated to inform UNDP in advance of any additional nationality being acquired. New review of closest affiliation is required as per step 1.2.
 

1.2

Step

GSSC / JPOSC conducts a review of the closest affiliation of the staff member with the different nationalities to determine the official UN nationality which may include assessment of the following criteria:


-        The most recently acquired nationality;


-        Circumstances of acquisition of nationality


-        Cumulative years of residence in each country of nationality;


-        Years of education and professional experience in each country of nationality
-        Location of family members;


-        Recruitment into the UN Common system through a National Competitive Examination;


-        Other relevant factors such as ownership of property, voting rights, payment of taxes etc.
 
 
 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes


 

1.3

Step

GSSC/JPOSC informs the staff member of the determination of the official UN nationality and impact on Benefits and Entitlements, including the determination of the new official place of Home Leave.

 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes

The effective date of any change in determination will be the date that the new nationality was acquired. 

 

2.0

Step

If the staff member is assigned to the country of UN recognized nationality or official place of Home Leave the staff member will not be eligible for international benefits.

 

Responsible Party
Template/Guideline
Explanatory Notes

3.0

Step

If the recognized nationality of the staff member is the United States, BES-GSSC/JPOSC authorizes staff member to sign the “ Waiver of Privileges Exemptions and Immunities ” (I-508). 

 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes

Link to form.
 

3.1

Step

Staff member signs I-508 and sends a copy to BES-GSSC/JPOSC together with his/her social security number.

 

Responsible Party

Staff member

Template/Guideline
Explanatory Notes

3.2

Step

BES-GSSC/JPOSC records the staff member as US tax payer in Quantum. The staff member will be entitled to tax reimbursements as of the date of the signature of the waiver. 

 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes

Permanent Residency (Where a staff member holds permanent residency at the time of appointment or acquires permanent residency in the United States or elsewhere during active service)

1

Step

Prior to taking steps to obtain permanent residency (or similar status) in another country than that of their officially recognized nationality the staff member must inform OHR or GSSC
Once the staff member has obtained permanent residency, the staff member immediately sends a copy of the permanent residency documents to BES-GSSC/JPOSC for recording and review of its effect on benefits and entitlements.
 

Responsible Party

Staff member

Template/Guideline
Explanatory Notes

If the staff member’s duty station is in the country of permanent residency, the staff member will normally no longer be eligible for international benefits. The staff member’s place of home leave will be amended to reflect the country of permanent residency.

 

1.2

Step

For US Permanent Residency:  Upon notification from staff member that US Permanent residency has been obtained, BES-GSSC/JPOSC authorizes staff member to sign the "Waiver of Privileges Exemptions and Immunities” (I-508). 

 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes

Link to form
 

1.3

Step

Staff member signs I-508 and sends a copy to BES-GSSC/JPOSC together with his/her social security number.

 

Responsible Party

Staff member

Template/Guideline
Explanatory Notes

2.0

Step

BES-GSSc/JPOSC records the staff member as US tax payer in Atlas. The staff member will be entitled to tax reimbursements as of the date of the signature of the waiver.

 

Responsible Party

GSSC-Copenhagen /JPOSC

Template/Guideline
Explanatory Notes
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