The UNDP Service Level Agreement (SLA) template has been updated to reflect the following revisions:Centralization of Payroll and HR Administration Services: Effective 1 January 2025, payroll and HR administration services are no longer provided by UNDP at the local or country level. These services have been centralized under BMS/GSSC. As a result, BMS/GSSC now enters into separate corporate Service Level Agreements (SLAs) with UN Entities for payroll and select HR administration services. All references to these services have been removed from the UNDP SLA template and its Annex 1 to reflect ...
The UNDP Service Level Agreement (SLA) template has been updated to reflect the following revisions:
- Centralization of Payroll and HR Administration Services: Effective 1 January 2025, payroll and HR administration services are no longer provided by UNDP at the local or country level. These services have been centralized under BMS/GSSC. As a result, BMS/GSSC now enters into separate corporate Service Level Agreements (SLAs) with UN Entities for payroll and select HR administration services. All references to these services have been removed from the UNDP SLA template and its Annex 1 to reflect this change.
- Centralized Partner Personnel Services Agreement (PPSA): PPSA services are now provided centrally by the BMS/GSSC and BMS/OHR. A separate corporate SLA is established with UN Entities for PPSA services. Consequently, all references to PPSA services—specifically in Paragraphs 4 and 5(b), Appendix I—have been removed from the UNDP SLA template.
- Clarification of Client Responsibilities on Ethics Matters: The section outlining client responsibilities for ethics inquiries related to staff holding a UNDP Letter of Appointment (LOA) has been revised for greater clarity. Paragraph 11 (formerly Paragraph 10) now specifies that staff members with a UNDP LOA, whose service is limited to the client, must first direct all ethics-related inquiries to the client’s Ethics Office before approaching the UNDP Ethics Office.