| United Nations Development Programme

1	Step Conclude MoU with each UN Agency regulating the overall framework of the relationship.	Responsible Party	Template/Guideline	Explanatory Notes MOUs - UN Partners
2	Step UPL/LPL guidance issued.	Responsible Party BMS/OFRM	Template/Guideline	Explanatory Notes Office of Financial Resources Management - UPL
3	Step Update UPL and LPL tool annually.	Responsible Party BMS/OFRM	Template/Guideline	Explanatory Notes Office of Financial Resources Management - UPL
4	Step Annually update list of Special Development Situation Counties	Responsible Party BMS/OFRM in consultation with Regional Bureaus	Template/Guideline	Explanatory Notes
5	Step Ensure sufficient capacities and resources (staff and office infrastructure) exist to provide timely and quality services.	Responsible Party	Template/Guideline	Explanatory Notes
6	Step Submit the authorized service request through UN Agency Portal	Responsible Party UN Agency	Template/Guideline	Explanatory Notes
7	Step Service pricing mechanism established: UPL and LPL Update LPLs annually using the annual LPL tools from OFM	Responsible Party	Template/Guideline Annual LPL Tool	Explanatory Notes Office of Financial Resources Management - UPL
8	Step Monitor application of UPL rates by COs	Responsible Party Regional Bureaus	Template/Guideline	Explanatory Notes
9	Step Approve deviation from published UPL rates for standard UPL services	Responsible Party OFRM based on RBx clearance	Template/Guideline	Explanatory Notes
10	Step Service is carried out, initial service request in Agency portal is updated to Complete	Responsible Party	Template/Guideline	Explanatory Notes POPP Cost Recovery from Agency at the Country Office Level for detailed procedures
11	Step Revenue lines generated and posted back to Quantum	Responsible Party	Template/Guideline	Explanatory Notes Agency service income is recorded to fund 11302 account 54015 from 2017 onwards. Offices can monitor their actual revenues earned from provisions of SLA/MOU or UPL/LPL services through the Corporate Agency Services Revenue Report
12	Step A local service level agreement (SLA) may be useful in clarifying service provision levels and expectations.	Responsible Party	Template/Guideline	Explanatory Notes
13	Step The service provider and recipient review items in question and promptly resolve any disputes. Unresolved service issues should be referred to BMS/OFM only after several (i.e. at least three) documented attempts to solve them have been undertaken at the office level.	Responsible Party	Template/Guideline	Explanatory Notes

1	Step Ensure all agreements (new and renewed agreements eod 1 January 2014 ) in accordance with new cost recovery policy	Responsible Party UNDP Office and Fund Managers	Template/Guideline Financing Agreements and Templates	Explanatory Notes A renewal of existing agreements with additional contributions should be amended with new cost recovery rates; please see Financing Agreements and Templates.
2	Step Regularly review average GMS charged to projects to ensure that correct and latest rates are entered in Quantum	Responsible Party UNDP Office and Fund Managers	Template/Guideline OFM Reports -GMS exceptions report	Explanatory Notes OFM report: Cost Recovery - Average GMS rates
3	Step Seek an approval for any deviations, exceptions and special GMS rate prior to signing donor agreement	Responsible Party	Template/Guideline Template: Action Memorandum for the Assistant Administrator and Director Bureau of Management Services	Explanatory Notes Refer to Template: Action Memorandum for the Assistant Administrator and Director Bureau of Management Services with relevant justifications to BMS director. The requesting bureau needs to obtain a clearance from BMS/OFM prior to its submission.
4	Step Review requests on exceptions on GMS rates	Responsible Party	Template/Guideline	Explanatory Notes Non-standard GMS rates are reported to the Executive Board
5	Step Endorse GMS internal distributions such as Vertical Funds.	Responsible Party Executive Office	Template/Guideline	Explanatory Notes
6	Step Report on average GMS by funding source and budget departments	Responsible Party	Template/Guideline	Explanatory Notes
7	Step Report to the EB on all waiver cases	Responsible Party	Template/Guideline	Explanatory Notes

1	Step Set up project budget, including GMS budget component in Quantum, for each fund and donor combinations	Responsible Party	Template/Guideline GMS Calculator	Explanatory Notes Use the GMS Calculator to determine amounts for project programmable budget and GMS budget List of funds subject to GMS can be found here (taken from UN_GMS_FUNDS)
2	Step Set up GMS fee in Quantum Grants Module under Awards - MS fee collection method is pre-set to 'earn as you go' - Set up GMS fee at the Project / fund / donor levels - Ensure the correct GMS Rate is selected from the drop-down menu.	Responsible Party Office or Fund Managers	Template/Guideline Guidance Note on GMS Setup in Quantum	Explanatory Notes Ensure Distribution modality is communicated to GSSC through a UNALL case and is setup properly in Contracts Module
3	Step Monitor GMS fee set up	Responsible Party Office/Bureau	Template/Guideline	Explanatory Notes
4	Step Review GMS exception reports and take corrective actions	Responsible Party Office/Bureau	Template/Guideline GMS Exceptions - Power BI	Explanatory Notes Review and monitor the GMS exceptions – Power BI regularly and make necessary corrections.
5	Step Process daily/monthly GMS batch process	Responsible Party IMT/OFRM	Template/Guideline	Explanatory Notes Refer to monthly closing deadlines from OFM
6	Step Monitor GMS charged to projects and funds Monitor GMS Income	Responsible Party	Template/Guideline Review Ledger results until Quantum queries are made available. Refer to: Guidance Note on GMS Setup in Quantum	Explanatory Notes Corporate - Average GMS Rate Performance - Power BI

1	Step Estimate annual preliminary GLOC targets to country offices	Responsible Party	Template/Guideline OFM site	Explanatory Notes GLOC target tables include GOC targets in cash and GLOC in-kind contributions
2	Step Issuance of GLOC targets to country offices	Responsible Party	Template/Guideline	Explanatory Notes A joint memo from OFM and RBx sent to the Resident Representatives
3	Step Communicate GLOC targets and settlement of arrears to Host Governments	Responsible Party Country Offices	Template/Guideline Create UNALL case with GSSC to create master contract	Explanatory Notes
4	Step Create a master contract for GLOC cash targets	Responsible Party	Template/Guideline	Explanatory Notes Cash payments from host governments are applied to the respective year’s master
5	Step Clarify any issues related to GLOC cash and in-kind contributions to host governments	Responsible Party	Template/Guideline	Explanatory Notes Support will be provided from OFM and Regional Bureau
6	Step Revise and communicate GLOC targets if necessary, based on the final year-end certification of the GLOC in-kind and GLOC master contracts based on revised final GLOC targets	Responsible Party	Template/Guideline Refer to Government Local Office Cost -GLOC- Valuation of the In-Kind Contribution from the Host Government	Explanatory Notes Upon closure of the year-end certification, OFM reviews and updates in-kind GLOC contributions on annual basis
6.a.	Step Receive GLOC contributions and submit a request through UNALL for all GLOC payments (current, arrears and advance) Send “Thank you” letters to host governments	Responsible Party	Template/Guideline Submit GLOC contributions information through UNALL	Explanatory Notes CO should indicate the contribution amounts with a corresponding GLOC target year including the future years, in case of advance payments.
6.b.	Step Apply cash payments to GLOC cash targets Transfer an annual portion of deferred revenue to the current year target account	Responsible Party	Template/Guideline	Explanatory Notes COA- GLOC fund – 00200; accounts: Current year payment – 51015 Arrears payment – 51014 Advance payment – 51017
7	Step Issue GLOC performance reports	Responsible Party	Template/Guideline GLOC Performance Report	Explanatory Notes GLOC performance report is updated automatically from Quantum.
8	Step Apply accounting linkage, if any, to outstanding GLOC targets	Responsible Party BERA	Template/Guideline	Explanatory Notes BERA – validates and confirms voluntary contributions (VC) GSSC & OFM – determines the amount of accounting linkage from VC and posts the entries in GL Based on voluntary contributions received from host governments, any shortfall in GLOC targets are settled through GLOC accounting linkage
9	Step Report annually to UNDP stakeholders and UNDP Executive Board Issue an appreciation letter for the payment of GLOC cash and in-kind	Responsible Party ExO and Regional Bureaux	Template/Guideline UNDP financial statements The United Nations Board of Auditors Annual Review of the Financial Situation, table 4 and 8 The Documents for the Executive Board sessions	Explanatory Notes A letter from UNDP Associate Administrator is sent after the closure of Contract Module in Quantum upon finalization of revenue entries.
10	Step Report to UNDP Executive Board through Integrated Budget	Responsible Party	Template/Guideline	Explanatory Notes Integrated budget documents

1	Step Issuance of GLOC targets to country offices	Responsible Party	Template/Guideline	Explanatory Notes GLOC target tables which will include GLOC targets in cash and GLOC in-kind contributions GLOC guidelines
2	Step Country Office determines the approach for market valuations, and assesses whether an independent valuation is required	Responsible Party	Template/Guideline	Explanatory Notes
3	Step Request host governments to provide the most recent valuation of office premises, if any	Responsible Party	Template/Guideline Annex 2: Sample Questionnaire - Office Premise Provided by Government to UNDP Country Office	Explanatory Notes Annex 2 – Sample Questionnaire
4	Step Collect market-based evidences to examine the current market prices for similar buildings that are available for a sale or a lease	Responsible Party	Template/Guideline Annex 3: Template - Summary of market evidence for similar type of office premises in the same/similar area	Explanatory Notes Annex 3 - template to summarize market evidence
5	Step Submit annual certification form to OFM	Responsible Party	Template/Guideline Annex 4: GLOC Valuation Annual Certification	Explanatory Notes This template will be incorporated in the annual certification on donated right to use assets to OFM Annex 4 – Annual certification template
6	Step Hire an independent appraiser, if an independent valuation is required	Responsible Party	Template/Guideline Annex 1: Sample Terms of Reference for Determining the Fair Market Annual Rental Valuation of UNDP Premises Provided by Host Governments	Explanatory Notes UNDP procurement procedures Annex 1 –TOR
7	Step Submit final valuation report to HQ & annual certification form	Responsible Party	Template/Guideline Annex 4: GLOC Valuation Annual Certification	Explanatory Notes Annex 4
8	Step Final validation of valuation of in-kind GLOC contribution and financial statement entries for in-kind contributions	Responsible Party	Template/Guideline	Explanatory Notes UNDP’s share attributable towards the core institutional operating expenses will be the basis for GLOC in-kind entry GLOC performance tables
9	Step Inform host government on any remaining cash obligations	Responsible Party	Template/Guideline	Explanatory Notes

1	Step Negotiate and sign agreements at Business Unit level (sign with the local US Federal Government Agency)	Responsible Party	Template/Guideline	Explanatory Notes
2	Step Agree on frequency of interim FFR-425 reporting requirements and deadline with local COTR/AOTR	Responsible Party	Template/Guideline	Explanatory Notes Prior to signing agreement
3	Step Submit a copy of signed grant agreement to GSSC for recording in Quantum Portfolio Project Management (PPM) Contract Module	Responsible Party	Template/Guideline	Explanatory Notes As soon as grant agreement is signed (within 1 week of signature)
4	Step Creation of Project in the Portfolio Project Management (PPM)	Responsible Party	Template/Guideline	Explanatory Notes As soon as the project budget is finalized (before agreement is signed)
5	Step Credit revenue to project in PPM	Responsible Party	Template/Guideline	Explanatory Notes Upon receipt of signed agreement or amendment and after confirming the grant has been obligated
6	Step File quarterly FFR-425 to local US Federal Government Agency office	Responsible Party	Template/Guideline	Explanatory Notes As agreed with COTR/AOTR
7	Step Manage agreement against required filing dates and expiry date	Responsible Party	Template/Guideline	Explanatory Notes As per agreement requirements
8	Step File final FFR-425 (individual grant)	Responsible Party	Template/Guideline	Explanatory Notes Within 90 days of grant expiry following expenses certification by UNDP Office
9	Step File quarterly FFR-425 (consolidated for all grants)	Responsible Party	Template/Guideline	Explanatory Notes Within 30 days of quarter’s end following expenses certification by UNDP Office
10	Step Expenses certification	Responsible Party	Template/Guideline	Explanatory Notes Submit quarterly and upon grant expiry to GSSC
11	Step Year-end Adjustment of Revenue	Responsible Party	Template/Guideline	Explanatory Notes At year-end as part of year-end closing
12	Step Project Operational Close	Responsible Party	Template/Guideline	Explanatory Notes By the grant expiry date
13	Step Project Financial Close	Responsible Party	Template/Guideline	Explanatory Notes UNDP Office to submit UNITY/ UNall informing GSSC to financially close the project after operational closure but not more than 90 days after grant expiry
14	Step Cash Draw-Down	Responsible Party	Template/Guideline	Explanatory Notes Quarterly or other period to be determined by GSSC
15	Step Grant Extension Notification to GSSC	Responsible Party	Template/Guideline	Explanatory Notes UNDP Office within 1 week of extension approval
16	Step Notification of Grant Expiry	Responsible Party	Template/Guideline	Explanatory Notes 60 days prior to grant expiry date
17	Step Processing Refunds and De-Obligations	Responsible Party	Template/Guideline	Explanatory Notes After submission of Final FFR-425

Step

Review results of assessment conducted.

Responsible Party

Office

Template/Guideline

HACT Annexes A-D

Explanatory Notes

In consultation with programme and operations team to consider additional variables in the assurance planning process.

See Annex D for the roles and responsibilities in implementing the HACT framework.

Step

Develop Assurance activity plan for Partners.

Responsible Party

Office

Template/Guideline

HACT Tables

Explanatory Notes

The coverage, type and frequency of assurance activities is guided by the overall risk rating associated with the Partner, as determined through the micro assessment.
See Table 2 for UNDP specific guidelines assurance activities required for each Partner based on Partner risk rating.

Step

Approve Assurance activity plan.

Responsible Party

Office

Template/Guideline

HACT Annexes A-D

Explanatory Notes

The final assurance activity plan must be approved by the Head of Office or his/her designate.
See Annex A for additional UNDP specific guidance on the conduct of spot checks. See Annex B for additional guidance on financial audits.

Step

Solicit third party service provider for planned assurance activities.

Responsible Party

Office

Template/Guideline

HACT Long Term Agreements (LTA)

Explanatory Notes

Offices are encouraged to use the service providers engaged through the HACT Long Term Agreements (LTAs).

Step

Upload results of assurance activity conducted.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Results of Partner Assurance Activities shall be reviewed by Head of Office or his/her designate and remedial actions shall be discussed with the Partner.

The reports of assurance activities should be uploaded in the HACT Platform. Issues highlighted in the report including the action plan needs to be documented in the HACT Platform.

Step

Conduct review of implementation of Assurance Plan.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Offices are required to monitor the findings identified and necessary action plan should be documented in the HACT Platform. To ensure that the risk does not materialize the action plan should be executed and identified findings promptly closed in the HACT Platform. The execution of the action plan is the responsibility of the Office.

The action plan needs to be communicated and agreed with the Partner.

Step

Follow up of findings of periodic on-site reviews (spot checks) and special and scheduled audits.

Responsible Party

Office

Template/Guideline

HACT Tables

Explanatory Notes

See Table 4 for triggers prompting review of Partner Adjusted Risk Rating arising from spot checks.
See Table 5 on triggers prompting a change of Partner risk rating arising from scheduled audits.

Step

Finalize Partner Risk Rating.

Responsible Party

Office

Template/Guideline

HACT Tables

Explanatory Notes

See Table 4 for triggers prompting review of Partner Risk Rating arising from spot checks
See Table 5 on triggers prompting a change of Partner Risk Rating arising from scheduled audits

Step

Determine the appropriate Cash Transfer Modality.

Responsible Party

Office

Template/Guideline

HACT Tables

Explanatory Notes

See Table 3 Cash transfer modality for Partner based on adjusted risk rating.

Step

Review FACE form prior to disbursement and reporting.

Responsible Party

Office

Template/Guideline

Direct Cash Transfers and Reimbursements procedure

UNSDG HACT Framework

Explanatory Notes

Refer to Direct Cash Transfers and Reimbursements procedure when using the standard FACE forms.

See Appendix VI of UNSDG HACT Framework for template of FACE form and Appendix VII for guidelines for completing FACE form.

Step

Determine and prioritize which Partner require micro assessment.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Micro Assessment should be carried out before programme funding is provided. Where two or more programmes have similar start dates, prioritization should be based on the assessed relative amount of risk to UNDP (funding quantum, and past experience with the Partner).

Step

Develop micro assessment plan.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Final Micro Assessment Plan must be signed off by the Head of Office or his/her designate.
The relevant planning process should be completed in the HACT platform.

Step

Solicit third party service provider.

Responsible Party

Office

Template/Guideline

Explanatory Notes

UNDP office should consider Long Term Arrangements with one or more service providers for micro assessments. Global LTAs for service providers are available at HACT Long Term Agreements (LTAs).

See TOR of service provider for the micro assessment.

Step

Perform micro assessment.

Responsible Party

Service Provider

Template/Guideline

Revised Partner Capacity Micro Assessment

Explanatory Notes

Key output are:

(1) An overall risk rating related to cash transfers to Partner.
(2) Significant issues of Partners

Step

Review results of micro assessment.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Results of micro assessment shall be reviewed by Head of Office or his/her designate and remedial actions shall be discussed with the Partner.

The micro assessment report should be uploaded in the HACT Platform. Issues highlighted in the report including the action plan needs to be documented in the HACT Platform.

Step

Establish impacts and implications on AWP design.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Office to assess the impact of the micro assessment and implications on AWP design

Step

Identify requirement for HACT assurance planning.

Responsible Party

Office

Template/Guideline

Explanatory Notes

Office to assess the impact of the micro assessment and implications on HACT assurance plan.

Step

Document Partner risks as appropriate.

Responsible Party

Office

Template/Guideline

Explanatory Notes

The specific risks identified in the micro assessment are also incorporated into country level risk management activities and logs, as appropriate.

Step

Solicit third party service provider for macro assessment.

Responsible Party

Office / UNCT

Template/Guideline

UNSDG HACT Framework

Explanatory Notes

RC is to advocate with government and major development partners for macro assessment.

See Appendix 1 Appendix 1 UNSDG HACT Framework for TOR of service provider to be engaged.

Step

Conduct desk review research.

Responsible Party

Service Provider

Template/Guideline

UNSDG HACT Framework

Explanatory Notes

Key outputs are:

(1) PFM risk assessment and

(2) SAI capacity assessment

See Annex 1 and Annex 2 of Appendix I in page 50-54 of UNSDG HACT Framework for Macro assessment check list and risk consideration checklist respectively to be used.

Step

Review of results of macro assessment.

Responsible Party

Office

Template/Guideline

UNSDG HACT Framework

Explanatory Notes

The final macro assessment must be signed off by the Resident Coordinator on behalf of the UNCT.

See Annex 1 and Annex 2 of Appendix I in page 50-54 of UNSDG HACT Framework for Macro assessment check list and risk consideration checklist respectively to be used.

Step

Determine impact and implications of assessment on programme design.

Responsible Party

Office

Template/Guideline

UNSDG HACT Framework

Explanatory Notes

Each agency implementing the HACT framework is required to document its understanding of the assessment, recognition of the identified risks and understanding of the effects at country level that are specific to the agency, including programme design.

See Annex 1 and Annex 2 of Appendix I in page 50-54 of UNSDG HACT Framework for Macro assessment check list and risk consideration checklist respectively to be used.

Step

Document decisions and risks identified.

Responsible Party

Office

Template/Guideline

UNSDG HACT Framework

Explanatory Notes

A summary of the macro assessment should be incorporated into the Common Country Assessment.

See Annex 1 and Annex 2 of Appendix I in page 50-54 of UNSDG HACT Framework for Macro assessment check list and risk consideration checklist respectively to be used.

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Policy Areas

Universal Price List (UPL) and Local Price List (LPL)

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