| United Nations Development Programme

Step

Check the validity of his/her travel documents as soon as travel is planned to ensure that all are valid for the minimum duration required.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

Most consulates require a minimum 6-month validity of the UNLP and/or national passport before granting a visa.

Step

UNLPs/UN Family Certificates (UNFCs)
Submit the request through the Operations service icon in the UNall Service Portal, select Services for CO/Services for HQ/Travel Documents and Visa, with one photograph (jpeg format).

Responsible Party

Staff member

Template/Guideline

TTS.2 (5-23) - English (for UNLP)

TTS.2 (5-23) - French (for UNLP)

PT-39E Application for UN Family Certificate

Explanatory Notes

If a staff member holds an UNLP, the staff member must return the document before requesting a replacement. (Exceptional procedures exist for staff members posted at a duty station where the UN Department of Safety and Security has determined that a security condition exists.)

If personnel are holding a certificate, they must return the document before requesting a replacement.
Detailed instructions and requirements are provided in the application form.
Rush requests to process in less than five (5) days will incur additional fees.

Step

Certify application after verifying all information on the form and ensuring the applicant’s eligibility for a UNLP/UNFC and forward the certified forms to UNTTS/DOS.

Responsible Party

Certifying Officer

Template/Guideline

Explanatory Notes

Step

Issue UN travel document and forward to TSS/GO/BMS.

Responsible Party

Template/Guideline

Explanatory Notes

Allow a minimum of five (5) business days for processing (upon receipt of the completed application)

Step

Contact applicant at HQ in New York to pick up; or deliver to UNDP Mail Room for dispatch by pouch if sending to CO or other BU outside of HQs by courier service (courier charges to be borne by BU).

Responsible Party

Template/Guideline

Explanatory Notes

The UNDP Visa & Passport Desk at HQ in New York will contact local SM’s to pick up the UNLP. For non-local SM’s the document will be dispatched to the UNDP Mail Room for dispatch by pouch. The travel document is accompanied by a transmittal memo (refer to Section 8.0 for the template) for the SM to sign as acknowledgement of receipt. Acknowledgement receipt should be returned to the Pouch Unit.

Step

Maintain a central safekeeping facility to hold UNLPs. Designate at least one official to oversee the local administration of safekeeping facilities.

Responsible Party

Country Offices and other BUs outside of HQs

Template/Guideline

Explanatory Notes

UNLPs for infrequent travelers should be held in safekeeping. The receiving office should secure the LP for infrequent travelers after the mission and hold the document in safekeeping.

Step

Return the UNLP for safekeeping at the conclusion of the mission.

Responsible Party

Staff members who are in frequent travelers/ Country Offices and other BUs outside of HQs

Template/Guideline

Explanatory Notes

Country Office and other BUs outside of HQs should track the location of the UNLPs issued to infrequent travelers and ensure they are returned after the completion of the mission. At HQ infrequent travelers can return the UNLP to the visa passport desk for safekeeping.

Step

Return UNLP/UNFC to UNDP Travel Service Section (HQ) if expired, no longer required or if separating from the organization. This includes replaced UNLP s where exceptional UNLP procedures are in place.

Responsible Party

Staff member

Template/Guideline

TTS7 - UNLP Cancellation

Explanatory Notes

Create a case through the Operations service icon in UNall Service Portal, select Services for CO/Services for HQ/Travel Documents and Visa, prior to returning the document.

Step

Present meal and hotel receipts with travel claim

Responsible Party

Traveller

Template/Guideline

Explanatory Notes

Hotel and meal receipts: When requesting DSA for a stopover.

Hotel receipt: When Ad hoc, special hotel DSA rate or supplementary DSA is applicable.

Hotel receipt: When early arrival at the destination upon arrival from an overnight flight necessitates early check-in or when late departure at the destination necessitates late check-out.

Step

Calculate supplementary DSA as follows:
a) Take the difference between the actual daily room cost (including room tax and service charge) and the room percentage of DSA for the location;
b) Multiply the daily difference by the number of days of stay in the hotel;
c) Pay supplementary DSA if the product in (b) above is at least $50; pay if below $50 provided the period of stay is 3 days or less and (a) above is at least 10% of the total DSA;
d) Do not pay if the conditions in (c) above are not met.

Responsible Party

Traveller

Template/Guideline

Explanatory Notes

Traveller or authorizing unit responsible for calculating travel claims

Example:
Actual room cost: $120; DSA rate: $150
Room percentage: 65% of $150 = $97.50
Daily difference: $120 – $97.50 = $22.50

Note:
If the traveller stays in a hotel for which there is higher DSA rate but the room percentage is still not sufficient to cover the actual room costs in that hotel, the supplementary DSA should be calculated using the Elsewhere rate for that city, and not the higher hotel rate. The DSA payment for that location will then be the Elsewhere DSA plus the supplementary DSA, therefore completely ignoring the higher hotel DSA rate.

Step

Submit a request for an increase in delegated procurement authority to the respective Regional Chief Procurement Officer (COs) or CPO (HQ units)

Responsible Party

Resident Representatives, heads of bureaux and out posted headquarters units

Template/Guideline

Request for Increased Delegation of Procurement Authority (IDPA)

Explanatory Notes

A detailed procurement plan should cover the duration of the proposed increase.

Step

Review the request.

Responsible Party

Procurement Oversight Unit in consultation with the Procurement Support Unit, Regional Bureau and other relevant offices

Template/Guideline

Explanatory Notes

Requests up to US $400,000 shall be reviewed through a desk assessment to define the baseline procurement capacity of the country office. A number of basic procurement-related indicators are assessed based on data from internal and external sources. They fall in the categories of procurement planning, demand, policy compliance, procurement and CAP capacity, procurement oversight and other indicators, supply market and external environment.

For requests up to US $700,000 and US $1.5 million, an in-depth assessment will be conducted covering additional aspects such as strategic procurement plan, market positioning and analysis, supply chain and preparedness capacity and CAP capacity. RCPO in consultation with the Regional Bureau Director may request an on-site procurement capacity assessment mission prior to any recommendation for on-site review of practices, systems and resources that support procurement.

Step

Make recommendations to the Regional CPO or CPO as applicable.

Responsible Party

Template/Guideline

Explanatory Notes

Recommendations should be based on collective views on the assessment.

Step

Issue a final decision.

Responsible Party

Regional CPO or CPO as applicable

Template/Guideline

Explanatory Notes

The final decision can be to grant the IDPA, to grant it conditional subject to recommended corrective actions within a specific duration, or not to grant IDPA.

Step

Request Special Leave using the Special Leave Request Form in UNall.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

See section Paragraph 59.

Step

Process Special Leave request.

Responsible Party

HR Business Partner,

Operations Officer

Template/Guideline

Explanatory Notes

For staff holding UNDP letters of appointment for service limited to another organization, agency, fund or programme and administered by UNDP on behalf of such an organization, agency, fund or programme, any requests for Special Leave (with or without pay) must be reviewed in consultation with the respective organization.

Step

Approval of Special Leave request.

Responsible Party

Head of Office

Template/Guideline

Explanatory Notes

See Paragraphs 60 and 61.

Step

Communicate decision of request for Special Leave to staff member.

Responsible Party

HR Business Partner,

Operations Officer

Template/Guideline

Explanatory Notes

Step

Advise and educate staff member on policy and conditions governing medical coverage and eligibility requirements for ASHI.

Responsible Party

HR Business Partner,

Operations Officer

Template/Guideline

Explanatory Notes

In the case of SLWOP for periods of 30 calendar days or more, the staff member has the option of continuing coverage by making full payment (his/her contribution plus the UNDP contribution) of the premiums involved. UNDP does not subsidize health or life insurance coverage during periods of SLWOP of 30 calendar days or more.
After Service Health Insurance (ASHI) is available to a staff member who has been on SLWOP and separates from the organization on condition the staff member opts for continuing coverage as outlined in Paragraph 33 and meets the eligibility criteria spelled out in the policies governing ASHI: After-Service Health Insurance: ASHI MIP and After-Service Health Insurance: ASHI UN.
A staff member who does not opt for continuous coverage during SLWOP is not eligible for ASHI upon separation unless he/she is returned to active service and is enrolled in a United Nations health insurance plan for at least one month before separation.

Step

Provides follow-up communication to Staff Member stating all terms and administrative formalities of Special Leave and adjusts benefits and entitlements accordingly.

Responsible Party

HR Associate OHR Copenhagen,

Operations Officer

Template/Guideline

Explanatory Notes

See Paragraph 63.

Step

Notification of return to active duty or other alternatives.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

See Paragraphs 51 and 52.

Step

Assist Staff Member in returning to active duty.

Responsible Party

HR Business Partner,

Operations Officer

Template/Guideline

Explanatory Notes

See Paragraphs 53 and 42 above.

Step

Separation (if applicable).

Responsible Party

Director of BMS

Template/Guideline

Explanatory Notes

See Paragraphs 57 and 58 above. Responsible parties are Director, OHR and in case of agreed separation, the UNDP Administrator who delegated authority to the Director of BMS.

Step

Flowchart

Responsible Party

Template/Guideline

Flowchart - After-Service Health Insurance: UN

Explanatory Notes

Step

Enrollment:

An Application for ASHI Form must be completed and submitted together with supporting documents in respect of staff member’s application for After-Service Health Insurance (ASHI) coverage, including his/her eligible family members, where relevant

In cases in which eligibility for ASHI coverage accrues as a result of the death of a staff member, the surviving spouse and/or eligible dependent children must apply for ASHI coverage within the three months following the date of death of the staff member

Responsible Party

Staff member,

Template/Guideline

Application For After Service Health Insurance and Pension Fund Deduction of Premiums

United Nations Health and Life Insurance - How to prepare for retirement

Administrative instruction : After-service health insurance (ST/AI/2007/3)/

Explanatory Notes

Administrative Instruction ST/AI/394 dated 9 May 1994 sets out the established policy in regard to the provision of the After-Service Health Insurance (ASHI) coverage under specified conditions

Administrative instruction ST/AI/2007/3 dated 1 July 2007 sets out the change in conditions for eligibility and cost of participating in a UN ASHI plan for staff recruited on or after 1 July 2007

Staff members who become eligible after an event that gives rise to an entitlement for coverage for ASHI must be informed of the procedures for enrollment. Education of staff about the provisions under the insurance plan and distribution of materials by the person most familiar with the scheme, are absolutely necessary.

If an office administers personnel on behalf of another agency, the same rules and procedures for UNDP staff must be followed

At the time of retirement, a staff member may switch from the insurance plan that he/she had on an in-service basis to a health insurance plan that is more appropriate following separation from service, under certain conditions. For example, a staff member who, while in active service, participated in a Headquarters health insurance plan, may switch to a non-United States-based plan if he/she will reside outside the United States following separation from service, provided that covered dependants will also reside outside the United States.

After-Service Health Insurance participants who change their country of primary residence following separation may also transfer from one insurance plan to another if a different plan is more appropriate to the new country of residence. In such cases, the change in plan will become effective on the first day of the month following receipt of written notification regarding the change in country of residence or as soon thereafter as is practical. With respect to health insurance plans available to after-service participants who reside in the United States, transfer from one plan to another may be made subject to the condition that there must be two years' coverage under any such plan before a change can be made. . For more information, visit https://www.un.org/insurance

Step

Enrollment:

Staff members separating from service at Headquarters may submit the relevant application forms directly to the Health and Life Insurance Section, Office of Programme Planning, Budget and Accounts, 304 East 45th Street, 3rd Floor, Room FF-300.

Staff members at other duty stations who apply for ASHI coverage under a plan administered at Headquarters must submit the relevant application forms through their administrative office, not directly to the UN Health and Life Insurance Unit at Headquarters.

Staff members separating from service at other duty stations who wish to apply for After-Service Health insurance coverage under a plan that is not administered at Headquarters should contact the local human resources office or the office administering their in-service health insurance coverage.

Responsible Party

OHR Copenhagen,

UN Health and Life Insurance Unit,

BES-GSSC

Template/Guideline

Explanatory Notes

The administration of this category of employees is centralized in the Benefits & Entitlements Services Unit in BES-GSSC in Copenhagen

Step

Enrollment:

Data on enrolment form is verified and validated and any change in coverage is processed into Quantum promptly.

Responsible Party

OHR Copenhagen,

BES-GSSC

Template/Guideline

Explanatory Notes

It is the responsibility of the staff member to ensure the correct mailing address is submitted. Incomplete or incorrect mailing addresses in Quantum will result in misdirected mail or failure to receive important documentation.

Step

Enrollment:

Staff member records in Quantum are validated, contributions are computed and coverage is activated.

Responsible Party

UN Health and Life Insurance Unit

Template/Guideline

Explanatory Notes

The UN Health and Insurance Unit administers the workflow of enrolment and reporting directly with the Insurance Carrier on behalf of UNDP

Step

Payment of contributions to the cost of After-Service Health Insurance coverage:

Staff member must include the authorization permitting UNJSPF to effect monthly deduction from the periodic pension benefit as an integral application component for after-service coverage

In the case of ASHI subscribers who:
- elect to defer pension payments or
- receive monthly pension benefit payments that are insufficient to meet the cost of the participant’s monthly health insurance coverage;
- or where automatic deductions from periodic pension payments payable from the UNJSPF or Appendix D are not available, payment of the requisite contribution must be made in advance of the period of coverage under the applicable health insurance plan on a quarterly, semi-annual, or annual basis.

After-Service Health Insurance participants whose premium contributions are payable on the basis of an invoice, rather than through the automatic pension deduction mechanism, must remit full payment of the amount billed by the due date indicated on the invoice.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

Subscribers covered under the ASHI will have their contributions deducted on a monthly basis from their periodic pension and/or Appendix D benefit.

Contributions must be made in a currency acceptable to the Organization for the purposes of the insurance plan chosen. In the case of health insurance plans administered at Headquarters, the only currency acceptable is the United States dollar.

Failure to remit the premium in full by the date indicated will result in suspension of insurance coverage, without further notice. Insurance coverage may be reinstated provided that the full required premium payment is remitted within three months of the date of suspension of coverage, along with payment for any subsequent period that may have become due. Failure to reinstate coverage by the latter date will result in termination of eligibility to participate in the ASHI programme.

Step

Claims:

Insurance Claims are submitted on a claim form directly to the insurance carrier in a sealed envelope together with supporting documents, following the instructions on the claim form.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

Subscribers should note that claims for reimbursement must be submitted to the insurance carrier no later than two years from the date on which the medical expense was incurred. Claims received later than two years after the date on which the expense was incurred will not be eligible for reimbursement.

The administration and management of the health insurance plans for internationally recruited staff under the UN Staff Regulations and Staff Rules are administered by the UN Health and Life Insurance Unit. Any questions/ queries on the provisions under the plan or any disputes regarding claims must be submitted directly to this unit, located at 304 East 45th Street, 3rd Floor.

Step

Reimbursement of claims:

Insurance carrier reimburses staff member directly

Responsible Party

Template/Guideline

P-2 Form Designation of Beneficiaries

HR_Insurance Plans_Designation, Change or Revocation of Beneficiary Form P-2

Explanatory Notes

Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form Designation of Beneficiaries

Step

Request a review if a claim is denied:

A claim denied in whole or in part must be submitted to the insurance carrier. The insurance carrier will provide the subscriber a written notice explaining the reason for the denial and the appeal procedure.

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

The request for review must be submitted in writing within 60 days of receipt of the notice. The subscriber should include the reasons for requesting the review and submit the request to the claim office of the respective insurance carrier. The insurance carrier will review the claim and ordinarily notify the subscriber of its final decision within 60 days of receipt of the request. If special circumstances require an extension of time, notification will be given to that effect.

1	Step Flowchart	Responsible Party OHR Copenhagen	Template/Guideline Flowchart - Dental Insurance: UN NY Cigna Dental Plan HR_Insurance Plans_Cigna Dental Insurance Flowchart	Explanatory Notes
2	Step Enrollment of staff: Application/Request for Change Form completed and submitted together with supporting documents in respect of staff member’s participation, including his/her eligible family members, where relevant	Responsible Party Staff member	Template/Guideline Cigna Dental	Explanatory Notes Staff members who have no insurance coverage under a United Nations plan or through a family member must be strongly urged to obtain medical insurance coverage for themselves and their eligible family members, as the cost of medical care can result in financial hardship for individuals who fall ill and/or injured and have no coverage If staff member or eligible family members are not enrolled within 31 days after an event that gives rise to an entitlement for coverage, an application for coverage may be submitted during the annual enrollment campaign. See: https://www.un.org/insurance/. In the case of a staff member married to another staff member, the insurance coverage, whether at the two-person or family level, must be carried by the higher salaried staff member Education of staff about the provisions under the insurance plan and distribution of materials by the person most familiar with the scheme is absolutely necessary If an office administers personnel on behalf of another agency, the same rules procedures for UNDP staff must be followed.
3	Step Enrollment of staff: The completed application for enrollment form is certified and submitted to Insurance and Disbursement Services within 31 days of eligibility for the entitlement	Responsible Party OHR Copenhagen, BES-GSSC	Template/Guideline	Explanatory Notes The administration of this category of employees is centralized in the Benefits & Entitlements Services Unit in BES-GSSC in Copenhagen The UN Health and Insurance Unit administers the workflow of enrollment and reporting directly with the insurance carrier on behalf of UNDP
4	Step Enrollment of staff: Staff member records in ATLAS are validated, contributions are computed and coverage is activated	Responsible Party UN Health and Life Insurance Unit	Template/Guideline	Explanatory Notes
5	Step Managing eligibility data in ATLAS: Data on enrollment form is verified and validated and any change in coverage is processed into ATLAS promptly	Responsible Party , UN Insurance Unit	Template/Guideline	Explanatory Notes
6	Step Issue ID card: Identity cards are issued to the staff member and eligible dependent(s)	Responsible Party	Template/Guideline	Explanatory Notes It is the responsibility of the staff member to ensure that the correct mailing address is submitted. Incomplete or incorrect mailing addresses in ATLAS will result in misdirected mail or failure to receive important Information
7	Step Claims: Insurance claims are submitted, in a sealed envelope together with supporting documents, on a claim form directly to the insurance carrier, following the instructions on the claim form	Responsible Party Staff member	Template/Guideline	Explanatory Notes Subscribers should note that claims for reimbursement must be submitted to the insurance carrier no later than two years from the date on which the medical expense was incurred. Claims received later than two years after the date on which the expense was incurred will not be eligible for reimbursement The administration and management of the health insurance plans for internationally recruited staff governed by the UN Staff Regulations and Staff Rules are administered by the UN Health and Life Insurance Unit. Any questions/queries on the provisions under the plan or any disputes regarding claims must be submitted directly to this unit, located at 304 East 45th Street, 3rd Floor or contact at: hlis@un.org.
8	Step Verification and reimbursement of claims: Insurance carrier reimburses staff member directly	Responsible Party	Template/Guideline P-2 Form Designation of Beneficiaries HR_Insurance Plans_Designation, Change or Revocation of Beneficiary Form P-2	Explanatory Notes Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form Designation of Beneficiaries
9	Step Request a review if a claim is denied: A claim denied in whole or in part must be submitted to the insurance carrier. The insurance carrier will provide the subscriber with a written notice explaining the reason for the denial and the appeal procedure	Responsible Party Staff member,	Template/Guideline	Explanatory Notes The request for review must be submitted in writing within 60 days of receipt of the notice. The subscriber should include the reasons for requesting the review and submit the request to the insurance carrier. The insurance carrier will review the claim and ordinarily notify the subscriber of its final decision within 60 days of receipt of the request. If special circumstances require an extension of time, notification will be given to that effect.

1	Step Flowchart	Responsible Party	Template/Guideline Flowchart - After-Service Health Insurance: ASHI MIP	Explanatory Notes
2	Step Application for ASHI: Complete form and submit within 30 days of separation from service	Responsible Party	Template/Guideline MIP Application/ Request for Change Form	Explanatory Notes The education of staff about MIP ASHI and the distribution of materials are absolutely necessary Refer to MIP 7.2 for eligibility conditions If an office administers personnel on behalf of another agency for MIP purposes, the same rules and procedures for UNDP staff must be followed
3	Step Application for ASHI in case of death of a former staff member: Surviving spouse (if any) or the eldest eligible child completes the MIP Application/Request for Change Form and submits within 30 days of the death of the former staff member	Responsible Party Surviving Spouse, Dependent,	Template/Guideline MIP Application/ Request for Change Form	Explanatory Notes If an insured former staff member dies, the surviving spouse (if any) or the eldest eligible child becomes eligible to assume the role of the subscriber and to continue to pay contributions in accordance with the appropriate category of coverage
4	Step Enrollment: After validation of eligibility and approval of application, the applicant is notified	Responsible Party	Template/Guideline	Explanatory Notes When potential after-service participants elect not to enroll in the after-service coverage when they first become eligible, neither they nor their eligible family members will be permitted to enroll in MIP at a later date. If the potential after-service participant elects not to have after-service coverage, a signed note stating this decision must be put into the staff member’s file at the time of separation.
5	Step Calculation of contributions: ASHI contributions are calculated based on category of coverage as laid down in MIP Rule 7.4. and ASHI subscriber is informed of the amount of contribution and method of payment	Responsible Party , Finance Officer	Template/Guideline	Explanatory Notes Contact MIP_ASHI
6	Step Eligibility Data: Reviews and validates eligibility data in the system and transmits file to claims administrative company	Responsible Party MIP HR Technical Support	Template/Guideline	Explanatory Notes A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA) In addition to ensuring the correct calculation of ASHI contributions, the data entry process is also critical for reporting purposes and for timely and accurate payments of MIP reimbursement claims A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA)
7	Step ID Cards: Uploads eligibility data, updates ID cards and communicates exceptions, if any, to HR Technical Support	Responsible Party	Template/Guideline	Explanatory Notes
8	Step Managing eligibility data in Global Payroll: Data on enrollment form is verified and validated and any change in coverage is processed into Quantum promptly	Responsible Party	Template/Guideline	Explanatory Notes
9	Step Claims: MIP Claims are submitted through online claiming tool available in personal web page of the plan member, or, in a sealed envelope containing the MIP Refund Claim form and supporting documents, directly to the company that administers MIP claims, following the instructions on the claim form.	Responsible Party ASHI Subscriber	Template/Guideline Download the MIP claim form: MIP Refund Claim form	Explanatory Notes Effective January 2004, UNDP outsourced the administration of MIP claims to an independent administration brokerage company (TPA). The company is responsible for administering MIP claims and for ensuring compliance by subscribers with the MIP rules and avoiding unreasonable or abusive use of the Plan.
10	Step Reimbursement of claims: Claims are verified and processed as follows: If the claim fully meets requirements, a payment instruction is sent to the MIP HR Technical Support and a Statement of Benefits is sent to the staff member If the claim does not meet requirements, a notification and/or request for further information/ documentation is sent to the staff member	Responsible Party Claims Administration Company	Template/Guideline P-2 Form “Designation of Beneficiaries" HR_Insurance Plans_Designation, Change or Revocation of Beneficiary Form P-2	Explanatory Notes Payment of claims is made through an interface between the claims administration company and Quantum. Payment that goes through this interface will not indicate the nature of the medical services provided. Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form “Designation of Beneficiaries". Patient confidentiality will be protected.
11	Step Payments: The payment instruction file received from the MIP administration company is uploaded into system and an instruction is sent to CO to effect payment	Responsible Party MIP HR Technical Support	Template/Guideline	Explanatory Notes
12	Step Payments: Vouchers are uploaded, payments are processed through accounts payable, and ASHI subscriber member is notified	Responsible Party Finance Officer	Template/Guideline	Explanatory Notes In order to effect prompt and timely payment, the ASHI subscriber must be properly set up as a vendor in Quantum
13	Step Change of residence: When there is a change of country of residence, the following actions are taken: Claims administration company and the appropriate UNDP office in the new country of residence are informed in writing and a completed MIP Application/ Request for Change form is completed Data is updated in Quantum to reflect changes ASHI contributions appropriate to new country residence are calculated and collected	Responsible Party ASHI Subscriber,	Template/Guideline	Explanatory Notes ASHI Subscriber/ HR Administrators in UNDP Offices of old and new countries of residence If there is no UNDP Office in the new country of residence, the subscriber will be administered by the UNDP Office that is closest to the new country of residence. Participation in the after-service coverage will continue, provided the subscriber pays a contribution appropriate for the new country of residence. The contribution will be in the currency of the new country of residence. The UNDP office will take steps to see that the insured persons were up-to-date in their contributions for after-service coverage in their previous country of residence.

Step

Review any deposit made or to be made to the office bank account.

Responsible Party

Template/Guideline

Explanatory Notes

Verify amount directly deposited to the bank or cheque submitted to the office.

Step

Determine the purpose of the deposit and create a new deposit.

Responsible Party

Template/Guideline

Explanatory Notes

Prepare standard receipt for deposits related to donor contributions to be applied against billing invoices. For other types of deposits, create a miscellaneous receipt. The accounting date should be same as the receipt date to ensure that the USD converted amount is computed correctly.

A/R Specialist - Action required in Quantum.

Step

Assign accounting entries for journal deposits.

Responsible Party

Template/Guideline

Explanatory Notes

Full chart fields should be provided where the cash receipt should be credited against.

A/R Specialist - Action required in Quantum.

Step

Verify accounting entries, mark the ‘complete’ check box and budget check.

Responsible Party

Finance staff

Template/Guideline

Explanatory Notes

If budget checking fails, uncheck the complete box, delete the accounting entries and re-enter correct chart fields.

A/R Specialist - Action required in Quantum.

Step

Flowchart

Responsible Party

Template/Guideline

UN Worldwide Plan (WWP) Insurance Flowchart

Explanatory Notes

Step

Enrollment of staff:

Application/Request for Change Form completed and submitted together with supporting documents in respect of staff member’s participation, including his/her eligible family members, where relevant

Responsible Party

Staff member

Template/Guideline

Explanatory Notes

Staff members who have no insurance coverage under a United Nations plan or through a family member must be strongly urged to obtain medical insurance coverage for themselves and their eligible family members, as the cost of medical care can result in financial hardship for individuals who fall ill and/or injured and have no coverage

If a staff member or eligible family members is/are not enrolled within 31 days after an event that gives rise to an entitlement for coverage, an application for coverage may be submitted during the annual enrolment campaign. See https://www.un.org/insurance/content/un-wwp for more information
In the case of a staff member married to another staff member, the insurance coverage, whether at the two-person or family level, must be carried by the higher salaried staff member

Education of staff about the provisions under the insurance plan and distribution of materials by the person most familiar with the scheme is absolutely necessary

If an office administers personnel on behalf of another agency, the same rules procedures for UNDP staff must be followed

Step

Enrollment of staff:

The completed application for enrollment form is certified and submitted to the Insurance and Disbursement Services within 31 days of eligibility for the entitlement

Responsible Party

Template/Guideline

Explanatory Notes

Entitlements Services Unit in BES/GSSC in Copenhagen

The UN Health and Insurance Unit administers the workflow of enrolment and reporting directly with the insurance carrier on behalf of UNDP.

Step

Enrollment of staff:

Staff member records in Quantum are validated, contributions are computed, and coverage is activated

Responsible Party

UN Health and Life Insurance Unit

Template/Guideline

Explanatory Notes

Step

Managing eligibility data in Quantum:

Data on enrollment form is verified and validated and any change in coverage is processed into Quantum promptly

Responsible Party

UN Health and Life Insurance Unit

Template/Guideline

Explanatory Notes

Step

Issue ID card:

Electronic ID cards are available in the staff member’s personal web page. If requested
Identity cards are issued to the staff member and eligible dependent(s)

Responsible Party

Staff member,

Template/Guideline

Explanatory Notes

Step

Claims:

Insurance claims are submitted through Online Claiming tool or, in a sealed envelope together with supporting documents, on a claim form directly to the insurance carrier, following the instructions on the claim form

Responsible Party

Staff member

Template/Guideline

Online claiming guide

Explanatory Notes

Subscribers should note that claims for reimbursement must be submitted to the insurance carrier no later than two years from the date on which the medical expense was incurred. Claims received later than one years after the date on which the expense was incurred will not be eligible for reimbursement.

The administration and management of the health insurance plans for internationally recruited staff governed by the UN Staff Regulations and Staff Rules are administered by the UN Health and Life Insurance Unit. Any questions/queries on the provisions under the plan or any disputes regarding claims must be submitted directly to this unit, located at 304 East 45th Street, 3rd Floor; or by email: hlis@un.org.

Step

Verification and reimbursement of claims:

Insurance carrier reimburses staff member directly

Responsible Party

Template/Guideline

P-2 Form Designation of Beneficiaries

HR_Insurance Plans_Designation, Change or Revocation of Beneficiary Form P-2

Explanatory Notes

Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form Designation of Beneficiaries

Step

Request a review if a claim is denied:

A claim denied in whole or in part must be submitted to the insurance carrier. The insurance carrier will provide the subscriber with a written notice explaining the reason for the denial and the appeal procedure.

Responsible Party

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The request for review must be submitted in writing within 60 days of receipt of the notice. The subscriber should include the reasons for requesting the review and submit the request to the insurance carrier. The insurance carrier will review the claim and ordinarily notify the subscriber of its final decision within 60 days of receipt of the request. If special circumstances require an extension of time, notification will be given to that effect.

1	Step Inform supervisor as soon as possible of absence due to injury or illness.	Responsible Party Staff member	Template/Guideline	Explanatory Notes Staff member must inform the office immediately that he/she will be absent from the office due to illness or injury. Staff member must consult his/her treating physician to obtain the required certification for sick leave. All staff members are expected to familiarize themselves with the sick leave policy and other relevant leave entitlements, and are responsible for providing copies of the required specific documents for attendance recording purposes.
2	Step Submit certified sick leave (CSL) to the UN Medical Services Division (UN MSD).	Responsible Party Staff member	Template/Guideline MS.24 Form - Sick Leave Certification Request	Explanatory Notes Verify sick leave balance prior to submitting request. Initiate a leave request in Quantum self-service Select the appropriate leave type in Quantum self-service as “Sick leave/Certified sick leave.” For any absence of more than 20 cumulative or consecutive days during a 12-month period, staff member must submit a MS.24 form with the medical report/certificate to the UN Medical Services Division (DHMOSH) via email: sickleave@un.org Record certified sick leave in Quantum no later than 20 calendar days following the 1st day of the sick leave. If unable to send MS.24 and the medical certificate/report to DHMOSH, due to health condition, the staff member’s HR focal pointto support the staff member in this process, and make a pre-notification to DHMOSH, for such a delay.
3	Step Secure DHMOSH confirmation on certification of the sick leave.	Responsible Party Staff member,	Template/Guideline	Explanatory Notes Staff member must follow up with the DHMOSH on receipt of the certification of the sick leave. If staff member is unable to follow up with DHMOSH due to health condition, the HR focal point must support the staff member by facilitating contact with DHMOSH.
4	Step Upload approved DHMOSH sick leave certification for the indicated period in Quantum self-service.	Responsible Party Staff member	Template/Guideline	Explanatory Notes Approval of the sick leave for the indicated period is uploaded in Quantum self-service. If staff member is unable to upload the document, leave monitor will ensure that MSD approval is uploaded in Quantum self-service.
5	Step Approve certified sick leave in Quantum self-service	Responsible Party	Template/Guideline	Explanatory Notes The request is approved in Quantum by the supervisor who must ensure that the uploaded certification is in accordance with the absence request.
6	Step Ensure that leave is appropriately recorded in Quantum self-service	Responsible Party	Template/Guideline	Explanatory Notes If leave is not recorded in Quantum self-service, supervisor/leave monitor must request the staff member to submit sick leave in Quantum within the 1st day upon receipt of the certification from DHMOSH.
7	Step Contact HR focal point for next steps if sick leave is exhausted, as appropriate.	Responsible Party	Template/Guideline	Explanatory Notes Supervisor must inform the staff member’s HR focal point and the staff member when the sick leave entitlement is close to exhaustion
8	Step Contact GPS and OHR, specifically the respective OHR Business Partner	Responsible Party	Template/Guideline	Explanatory Notes HR focal point in the CO to contact respective OHR Business partner in HQ when the staff member exhausts Sick Leave with Full Pay entitlement in order to request extended sick leave audit and further guidance on sick leave procedure. HR focal point must ensure that sick leave is duly certified by DHMOSH and provide copies of attendance record cards for the last four years, as applicable, and copies of sick leave certifications by DHMOSH
9	Step Advise CO on the next steps in the process.	Responsible Party HR Business Partner	Template/Guideline	Explanatory Notes Based on the specific case, OHR will provide advice and guidance on the next steps, including the submission process for Disability benefit cases.

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Policy Areas

Application for UN Laissez-Passer (UNLP) and UN Family Certificates (UNFCs)

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Daily Subsistence Allowance (DSA)

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Procurement Authority and Increased Delegated Procurement Authority

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Special Leave

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