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Policy Areas

Dealing with Performance that Is not Fully Satisfactory

1

Step

Issue the first notification to the supervisee of performance shortcomings and initiate the development of PIP.
 
Record the notification in the on-line PMD tool and upload the PIP

Responsible Party

Template/Guideline
Explanatory Notes
The PIP should generally be of at least 3 months, provided sufficient time is available within the supervisee’s contract with UNDP. It should be finalized within 10 working days from the time of the notification.

2

Step
Implement improvement measures
Responsible Party

Supervisee

Template/Guideline
Explanatory Notes

Supervisee is responsible for participating in relevant discussions and implementing required improvements. 

3

Step
Periodically monitor implementation of agreed activities
Responsible Party

Template/Guideline
Explanatory Notes
Supervisor is responsible for providing agreed support, having regular performance discussions with the supervisee, and providing guidance.

4

Step
Assess the need for the second PIP
Responsible Party

Template/Guideline
Explanatory Notes

5

Step
Issue the second the notification to superviseeof performance shortcomings and initiative the revision/extension of PIP
Responsible Party

Template/Guideline
Explanatory Notes

6

Step
If improvement in performance is not achieved in line with the established expectations and within the established timeline, make a recommendation to the Head of the Office re: next steps

Responsible Party

Template/Guideline
Explanatory Notes

7

Step
Initiate action in accordance with policy on Separation from Service/Termination of Appointment, in case the recommendation is to separate the staff member from service

Responsible Party

Head of Office

Template/Guideline
Explanatory Notes


Engagement Facility

1.0

Step

Designate a Programme Officer to manage the engagement facility.

Responsible Party
Template/Guideline
Explanatory Notes

Consider using the RBM Guidance to assist on selecting the best delivery instrument for the initiative.

2.0

Step

Establish a project ID in Quantum, and select engagement facility as the project type.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The project ID can remain open for the duration of the country programme unless closed in accordance with step 6.0.

3.0

Step

Prepare a multi-year workplan, identify financial resources for activities and update the workplan as new activities are foreseen.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Consider using the RBM Guidance to assist with steps in developing the workplan.

3.1

Step

Ensure that all anticipated programmatic and operational costs, including development effectiveness and implementation support arrangements are identified, fully costed in the budget.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The requirements for developing a project budget are outlined in Prepare Fully Costed Budgets for Projects.

4.0

Step

Approve the multi-year workplan, committing resources.

Responsible Party
Template/Guideline
Explanatory Notes

See notes 1, 2, 3 and 4.

Note 1: (a) Core resources are allocated to the country office through an ASL. Unspent core resources do not roll forward to the next year. The following COA for the ASL resources used for the Engagement Facility should be used to set up the allocation in the project budget:

                Year: current year

                Fund: 04400
 

                OP Unit: CO code

                Impl. Agent: 001981 (UNDP)

                Donor: 00012
 

(b) The fund code (04xxx) for core resource allocations from regional and global windows will be provided by the issuing office.

Note 2: Non-core resource contributions to the engagement facility are cash controlled. The recording of income is done as follows:

(a) For transfers of unutilized cost-sharing balances, the following applies:

  • Offices are to ensure that corresponding cost-sharing projects are financially closed, and there are no outstanding financial obligations or commitments;
  • Offices are to secure the concurrence of all relevant donors to redeploy these funds to the engagement facility;
  • The transfers are done with a general ledger journal entry based on the following entries:
LineAccountFundProjectOper.Dept.AmountComment
151035As per cost-sharing project fundCost-sharing projectCOCOSpecifyDEBIT to cost-sharing project(s) to transfer funds to engagement facility
251035As per the funding sourceEF projectCOCOSpecifyCREDIT to engagement facility project from cost-sharing project(s)

(b): When the country office mobilizes government or third-party cost sharing contributions for the engagement facility, upon receipt of the contribution, offices are to apply the contribution to the Engagement Facility through the Document Management System (DMS).

Note 3: UNDP's cost recovery policy on management of non-core resources and general management support charges apply to government and third-party contributions, and transfers from the 11888 account.

Note 4: The facility can receive funds from a variety of core and non-core resources noted above. Once income is recorded in the engagement facility, however, it cannot be considered fungible, and thus is not eligible for transfer for other purposes.

5.0

Step

Report results achieved in the Results-Oriented Analysis Report and annual reviews of the country programme.
 

Responsible Party
Template/Guideline
Explanatory Notes

Consider using the RBM Guidance to assist with report design, writing and template.

6.0

Step

Close the Engagement Facility when it is no longer needed.
 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The Engagement Facility should be closed in Quantum when it is no longer needed. At least once during the programme period, all Engagement Facilities should be reviewed to see if closure is needed. See Close and Transition.

Programme (Cooperation Framework/Country or Regional Programme Document)

1.0

Step

Integrated Programme Assessment Committee reviews the programme's draft theory of change.
 

Responsible Party

Regional Bureau Director

Template/Guideline
Explanatory Notes

This should take place when the draft theory of change is robust enough for a meaningful review and before the programme priorities are finalized in order for the priorities to be informed by the knowledge and lessons tabled during the IPAC.

Consider using the RBM Guidance to assist with the design and use of the Theory of Change.
 

2.0

Step

Programme Appraisal Committee of CPD/RPD quality. 
 

Responsible Party

Regional Bureau Director

Template/Guideline
Explanatory Notes

The programme appraisal committee ensures the programme meets UNDP's quality standards for programme and reviews the office's capacity to implement the proposed programme. 
 

3.0

Step

Submit the programme (CPD or RPD) to the Executive Board for approval.
 

Responsible Party
Template/Guideline
Explanatory Notes

Programme documents are submitted through the Executive Board Secretariat for onward submission to the Executive Board for approval. All required documentation, including evidence that the CPD meets UNDP quality standards, must be submitted with the documents that will be posted to the Executive Board.

Documents to be submitted for clearance (RBx -> BPPS/Quality and Impact Hub -> EB Secretariat)

  • Signed Clearance Sheet
  • Final draft CPD and RRF (one document, max 6000 words including footnotes)
  • Evaluation Plan (as separate file)
  • Signed RMT table
  • UN Cooperation Framework for posting on EB website
  • Government endorsement(s). In the case of Multi-Country Programmes, the endorsement of all relevant governments is required.
  • Written endorsement of alignment by Resident Coordinator
  • ICPE or Country Programme Performance Summary

4.0

Step

Endorsement of the programme by the executing partner (typically the programme country government).
 

Responsible Party
Template/Guideline
Explanatory Notes

UNDP's CPD is considered part of the United Nations Sustainable Development Cooperation Framework. It represents UNDP's contribution to the Cooperation Framework. The CPD must be co-designed with national partners; the final draft must be endorsed by the executing partner of the programme (typically the national government).

Once the Cooperation Framework is agreed, it is signed by the government and all UN entities.This establishes the government's execution of the programme. The Resident Coordinator sends the signed Cooperation Framework to all partners and to the chair of the UNSDG. The completed Cooperation Frameworks are posted on the UNSDG website. If a Cooperation Framework cannot be prepared, a country programme action plan is prepared and signed.
 


 

Reporting, retaining, and disposing received gifts, honours, decorations, favours, hospitality, or remuneration received from governmental or non-governmental sources without prior UNDP approval

1

Step

Within seven calendar days of receiving, without prior UNDP approval, a gift or other item from a governmental or non-governmental source for any of the reasons stated under paragraphs 15 – 25 of the Gifts Policy, the recipient must notify their Head-of-Office or Resident Representative, complete the UNDP Gift Declaration and Registration Form, and submit the form to the Gifts Administrator (gifts.administrator@undp.org).
 

Responsible Party

Head-of-Office or Resident Representative,

Gifts Administrator

Template/Guideline
Explanatory Notes

2

Step

Upon receipt of a completed UNDP Gift Declaration and Registration Form, the Gifts Administrator shall record the declared item in the Registry and, in addition to the options listed under paragraph 30 of the Gifts Policy, may instruct the staff that the item be declined and returned to the source.
 

Responsible Party

Gifts Administrator

Template/Guideline
Explanatory Notes

3

Step

Regarding items that may be held by UNDP, pending being returned to the recipient upon their separation from UNDP, the Office of General Operations is limited to storing personalized medals, small plaques, and other similar items. The Office of General Operations will be responsible for determining how such an item will be stored.
 

Responsible Party

Office of General Operations

Template/Guideline
Explanatory Notes

After-Service Health Insurance: ASHI MIP

1

Step
Flowchart
Responsible Party
Template/Guideline
Explanatory Notes

2

Step
Application for ASHI:

Complete form and submit within 30 days of separation from service
Responsible Party

Template/Guideline
Explanatory Notes
The education of staff about MIP ASHI and the distribution of materials are absolutely necessary

Refer to MIP 7.2 for eligibility conditions

If an office administers personnel on behalf of another agency for MIP purposes, the same rules and procedures for UNDP staff must be followed

3

Step
Application for ASHI in case of death of a former staff member:

Surviving spouse (if any) or the eldest eligible child completes the MIP Application/Request for Change Form and submits within 30 days of the death of the former staff member
Responsible Party

Surviving Spouse,

Dependent,

Template/Guideline
Explanatory Notes
If an insured former staff member dies, the surviving spouse (if any) or the eldest eligible child becomes eligible to assume the role of the subscriber and to continue to pay contributions in accordance with the appropriate category of coverage

4

Step
Enrollment:

After validation of eligibility and approval of application, the applicant is notified
Responsible Party

Template/Guideline
Explanatory Notes
When potential after-service participants elect not to enroll in the after-service coverage when they first become eligible, neither they nor their eligible family members will be permitted to enroll in MIP at a later date. If the potential after-service participant elects not to have after-service coverage, a signed note stating this decision must be put into the staff member’s file at the time of separation.

5

Step
Calculation of contributions:

ASHI contributions are calculated based on category of coverage as laid down in MIP Rule 7.4. and ASHI subscriber is informed of the amount of contribution and method of payment
Responsible Party

,

Finance Officer

Template/Guideline
Explanatory Notes
Contact MIP_ASHI 

6

Step
Eligibility Data:

Reviews and validates eligibility data in the system and transmits file to claims administrative company
Responsible Party

MIP HR Technical Support

Template/Guideline
Explanatory Notes
A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA)

In addition to ensuring the correct calculation of ASHI contributions, the data entry process is also critical for reporting purposes and for timely and accurate payments of MIP reimbursement claims

A technical interface uploads enrollment and eligibility data from Quantum and the claims administration company (TPA)

7

Step
ID Cards:

Uploads eligibility data, updates ID cards and communicates exceptions, if any, to HR Technical Support
Responsible Party

Template/Guideline
Explanatory Notes

8

Step
Managing eligibility data in Global Payroll:

Data on enrollment form is verified and validated and any change in coverage is processed into Quantum promptly
Responsible Party

Template/Guideline
Explanatory Notes

9

Step
Claims:
MIP Claims are submitted through online claiming tool available in personal web page of the plan member, or, in a sealed envelope containing the MIP Refund Claim form and supporting documents, directly to the company that administers MIP claims, following the instructions on the claim form.
Responsible Party

ASHI Subscriber

Template/Guideline
Explanatory Notes
Effective January 2004, UNDP outsourced the administration of MIP claims to an independent administration brokerage company (TPA). The company is responsible for administering MIP claims and for ensuring compliance by subscribers with the MIP rules and avoiding unreasonable or abusive use of the Plan.

10

Step
Reimbursement of claims:

Claims are verified and processed as follows:

If the claim fully meets requirements, a payment instruction is sent to the MIP HR Technical Support and a Statement of Benefits is sent to the staff member

If the claim does not meet requirements, a notification and/or request for further information/ documentation is sent to the staff member
Responsible Party

Claims Administration Company

Template/Guideline
Explanatory Notes
Payment of claims is made through an interface between the claims administration company and Quantum. Payment that goes through this interface will not indicate the nature of the medical services provided.

Payment is made to the insured person, but, if the subscriber is no longer alive, payment will be made to his/her beneficiary as per P-2 Form “Designation of Beneficiaries". Patient confidentiality will be protected.

11

Step
Payments:

The payment instruction file received from the MIP administration company is uploaded into system and an instruction is sent to CO to effect payment
Responsible Party

MIP HR Technical Support

Template/Guideline
Explanatory Notes

12

Step
Payments:

Vouchers are uploaded, payments are processed through accounts payable, and ASHI subscriber member is notified
Responsible Party

Finance Officer

Template/Guideline
Explanatory Notes
In order to effect prompt and timely payment, the ASHI subscriber must be properly set up as a vendor in Quantum

13

Step
Change of residence:

When there is a change of country of residence, the following actions are taken:

Claims administration company and the appropriate UNDP office in the new country of residence are informed in writing and a completed MIP Application/ Request for Change form is completed

Data is updated in Quantum to reflect changes

ASHI contributions appropriate to new country residence are calculated and collected
Responsible Party

ASHI Subscriber,

Template/Guideline
Explanatory Notes
ASHI Subscriber/ HR Administrators in UNDP Offices of old and new countries of residence

If there is no UNDP Office in the new country of residence, the subscriber will be administered by the UNDP Office that is closest to the new country of residence. Participation in the after-service coverage will continue, provided the subscriber pays a contribution appropriate for the new country of residence.

The contribution will be in the currency of the new country of residence. The UNDP office will take steps to see that the insured persons were up-to-date in their contributions for after-service coverage in their previous country of residence.

Managing Unit/Programme-Level Risk (Regional/Central Bureaux)

1

Step

Communications & Consultation

Responsible Party

Risk Owner

Template/Guideline
Explanatory Notes

Include key stakeholders in risk identification and risk analysis process. Communicate & consult with relevant parties of the Bureau and the Office at all stages of RM processes and update them at regular/planned intervals.

2

Step

Scope, context and criteria

Responsible Party

Bureau Director

Template/Guideline
Explanatory Notes

Integrated in Regional Programme Document; Global Programme Document; Bureau IWP; Office IWP.
 

 

3

Step

Risk Assessment:

Identification of Risks

Risk Analysis

Evaluation of Risk

Responsible Party

Bureau Director

Template/Guideline
Explanatory Notes

In consultation with relevant stakeholders, identify major risks for the overall objectives across COs in the region, Central Bureaux or the Office level, and track in respective IWPs (Risk Register), during programme design and twice a year at a minimum during implementation.
 


Analyze likelihood and impact of programme/unit risks by applying the ERM Criteria Model and record in Risk Register.

Evaluate each risk in the Programme/Unit Risk Register specific to Regional/Central Bureaus to define which risks require priority treatment based on the Bureau & Office’s risk acceptance in order to meet the Programme objectives and avoid harm.

4

Step

Risk Treatment

Responsible Party

Bureau Director/ Designate

Template/Guideline
Explanatory Notes

Respond to the COs & Units' escalated risks; Escalate the risks that cannot be adequately addressed by Central/Regional Bureaux, and the Offices to the Risk Committee.

5

Step

Risk Monitoring & Review

Responsible Party

Risk Owner

Template/Guideline
Explanatory Notes

Monitor risks at the frequency that is best fit for the risk and complexity of the Programme/Unit. Update Risk Register on bi-annual basis at a minimum. For RBx, ensure risk management being conducted in COs across the region.
 

6

Step

Risk Recording and Reporting

Responsible Party

Bureau Director/ Designate

Template/Guideline
Explanatory Notes

Records Risks in the ERM risk register and Report the Bureau and the Offices' major risks bi-annually in IWP and annually in ROAR.
 

Development Project

1.0

Step

Appraise the quality of the project in the local project appraisal committee.

Responsible Party
Template/Guideline
Explanatory Notes

Project QA Design and Appraisal User Guide (Quantum+)

Local project appraisal committee terms of reference.

For projects where UNDP serves as the managing agent for a CBPF, see the Country Specific Operational Manual for the CBPF.

2.0

Step

Update and approve the final quality assurance report in the Corporate Planning System.

Responsible Party
Template/Guideline
Explanatory Notes

Project QA Design and Appraisal User Guide (Quantum+)

2.1 VERT

Step

Delegation of authority letter from the UNDP BPPS Vertical Fund Executive Coordinator to the Resident Representative.

Responsible Party

UNDP BPPS Vertical Fund Executive Coordinator

Template/Guideline
Explanatory Notes

For GEF Project Preparation Grant (PPG) projects, the signed PPG Delegation of Authority (DOA), including the annexed PPG Total Budget Workplan, constitutes the equivalent of the corporate Project Initiation Plan for the PPG phase, serving as the formal authorization for initiating PPG activities. The same process is followed for Adaptation Fund Project Formulation Grant (PFG) projects.

Note that additional quality assurance and oversight must be provided by BPPS for GEF, GCF and AF projects as outlined in the RACI. For AF, please follow the GEF RACI: 

GEF RACI (Responsible, Accountable, Consulted and Informed) for NIM projects 
 
GCF RACI (Responsible, Accountable, Consulted and Informed) for NIM projects

3.0

Step

Approve and sign the project document.

Responsible Party

Programme manager/Resident Representative, Government development coordination authority (as applicable), Implementing partner

Template/Guideline
Explanatory Notes

The agreement of the government development coordination authority can be acknowledged by any of the acceptable methods as agreed with government, including an exchange of letters or minutes of the LPAC.

4.0 ALT

Step

Approve and sign the initiation plan.

Responsible Party

Programme Manager/ Resident Representative

Template/Guideline
Explanatory Notes

Evidence that the government agrees to the initiation plan is required through meeting minutes, an exchange of letters or emails, or a signature on the initiation plan document.

5.0

Step

Apply the Output Markers and activate the project in Quantum

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

The multi-year workplan should be ‘mirrored’ in Quantum, so that there is a clear correspondence between the outputs and activities identified in the workplan, and the outputs and activities established in the system. Once the project has been approved by the local project appraisal committee, its proposal should be ‘awarded’ in Atlas. After the project ID is generated, multi-year budgets clearly indicating the responsible parties, funding sources, and planned budget amounts as per the annual workplan must be finalized. Each output under the project ID must also be linked to a relevant country programme outcome.

5.1 ALT

Step

Ensure the project is linked to the relevant portfolio in Quantum, if relevant.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

This will enable joint project management, assurance and reporting features in Quantum and the corporate planning system.

6.0

Step

Sign contribution agreements with donors or memorandum of understanding for joint programme, as relevant.

Responsible Party

or staff with delegated authority

Template/Guideline
Explanatory Notes

7.0

Step

Initiate the project.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Agrees on project manager's responsibilities, as well as the responsibilities of other key members of the project management team.

Delegates any project assurance function as appropriate.

Reviews the progress report for the initiation stage (if an initiation plan was approved).

Reviews and appraises detailed project plans, including the multi-year workplan and Quantum reports covering activity definition, an updated risk log and the monitoring schedule plan.

Shares annual reports and relevant information on achievement of the outcomes with the programme board and outcome group.

OPT

Step

Advance authorization

Responsible Party
Template/Guideline
Explanatory Notes

Development Services

1.0

Step

Designate a UNDP staff member to manage the development services (account manager).

Responsible Party
Template/Guideline
Explanatory Notes

Selecting the best delivery instrument for the initiative.

2.0

Step

Prepare a development services agreement, including two annexes (multi-year work plan, schedule of payments) and assess risks.

Responsible Party

Development services account manager

Template/Guideline
Explanatory Notes

Assessing risks includes the SESP, where applicable. See policy on Social and Environmental Standards.

 

3.0

Step

Approve the agreement.

Responsible Party
Template/Guideline
Explanatory Notes

4.0

Step

Establish a project ID in Quantum, and select development services as the project type.

Responsible Party

Development services account manager

Template/Guideline
Explanatory Notes

Note: Resources mobilized from partners should be credited using the Fund Code 32050. These are cash-controlled and cannot be transferred for other purposes.
 

5.0

Step

Report results achieved in the Results-Oriented Analysis Report and in annual reviews of the country programme.

Responsible Party
Template/Guideline
Explanatory Notes

Consider using the RBM Guidance to assist with report design, writing and template.

6

Step

Once development services have been delivered, prepare the final report and set status to closed in Quantum.
 

Responsible Party

Development services account manager

Template/Guideline
Explanatory Notes

Mandatory Age of Separation

1

Step

Inform management of staff members reaching Mandatory age of separation (MAS) .

Responsible Party

GSSC and Local HR focal points

Template/Guideline
Explanatory Notes

GSSC identifies and informs management and Business Partners of staff members who will be reaching MAS several months in advance.  Country Offices HR Associates have the ability to run these reports in Quantum and to bring these instances to the attention of Bureau/CO management.  

2

Step

Filling upcoming vacancies.

Responsible Party

Bureau/CO management

Template/Guideline
Explanatory Notes

Bureau/CO management is required to take the necessary steps to fill the upcoming vacancy, including the preparation of updated Terms of Reference, ensuring job classification, announcement of vacancy, conducting selection process, and completing an Exit (handover) Note.  Advice in all aspects of the process is available from the Business Partners.

3

Step

Obtaining an extension.

Responsible Party

Business Partner

Template/Guideline
Explanatory Notes

Organizational units wishing to obtain an extension should first approach their Business Partner three months prior to the staff member reaching MAS, who will review the justification and context as per the Policy and make, in most cases, an initial determination on suitability. 

4

Step

Review of the extension.

Responsible Party

Business Partners/Bureau Director/Director, OHR

Template/Guideline
Explanatory Notes

Any justification determined to have merit by the Business Partner and endorsed by the Bureau Director will be sent to the Director, OHR, for review. 

5

Step

Confirmation of budget availability.

Responsible Party

Template/Guideline
Explanatory Notes

Upon confirmation of the budget availability, a decision for an extension up to six months may be approved. Any case beyond six months cannot be considered unless the direst of consequences to organization and staff members are present.  

6

Step

Extraordinary circumstances.

Responsible Party

Template/Guideline
Explanatory Notes

In such an extraordinary circumstance, the HR Director will refer the case, along with his or her assessment, to the Director, Bureau of Management Services (BMS), for an exception to be granted by the Associate Administrator.

7

Step

Approval of extension. Beyond MAS

Responsible Party
Template/Guideline
Explanatory Notes

Refer to paras. 12 and 13 of the policy

Procurement Authority and Increased Delegated Procurement Authority

1

Step

Submit a request for an increase in delegated procurement authority to the respective Regional Chief Procurement Officer (COs) or CPO (HQ units)

Responsible Party

Resident Representatives, heads of bureaux and out posted headquarters units

Template/Guideline
Explanatory Notes

A detailed procurement plan should cover the duration of the proposed increase.​

2

Step

Review the request.

Responsible Party

Procurement Oversight Unit in consultation with the Procurement Support Unit, Regional Bureau and other relevant offices

Template/Guideline
Explanatory Notes

Requests up to US $400,000 shall be reviewed through a desk assessment to define the baseline procurement capacity of the country office. A number of basic procurement-related indicators are assessed based on data from internal and external sources. They fall in the categories of procurement planning, demand, policy compliance, procurement and CAP capacity, procurement oversight and other indicators, supply market and external environment.
 
For requests up to US $700,000 and US $1.5 million, an in-depth assessment will be conducted covering additional aspects such as strategic procurement plan, market positioning and analysis, supply chain and preparedness capacity and CAP capacity. RCPO in consultation with the Regional Bureau Director may request an on-site procurement capacity assessment mission prior to any recommendation for on-site review of practices, systems and resources that support procurement. ​​

3

Step

Make recommendations to the Regional CPO or CPO as applicable.

Responsible Party
Template/Guideline
Explanatory Notes

Recommendations should be based on collective views on the assessment.​

4

Step

Issue a final decision.

Responsible Party

Regional CPO or CPO as applicable

Template/Guideline
Explanatory Notes

The final decision can be to grant the IDPA, to grant it conditional subject to recommended corrective actions within a specific duration, or not to grant IDPA.

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