September 30, 2024 -
The UNDP Service Level Agreement (SLA) template has been updated as follows:
- Paragraph 3 has been expanded to state that services provided under the SLA do not include the conducting of investigations related to the contractors, personnel or staff under a UNDP Letter of Agreement (LoA) with services limited to the Client related to or arising from any of the services provided. The paragraph further indicates that if the client requests incidental legal and or investigations services, and UNDP agrees to provide them, these services will be subject to full cost recovery plus reimbursement of all actual costs and expenses incurred by UNDP, without the need for a separate agreement.
- Paragraph 4 has been expanded to specify: 1) Appendix I to t
September 30, 2024 -
The UNDP Service Level Agreement (SLA) template has been updated as follows:
- Paragraph 3 has been expanded to state that services provided under the SLA do not include the conducting of investigations related to the contractors, personnel or staff under a UNDP Letter of Agreement (LoA) with services limited to the Client related to or arising from any of the services provided. The paragraph further indicates that if the client requests incidental legal and or investigations services, and UNDP agrees to provide them, these services will be subject to full cost recovery plus reimbursement of all actual costs and expenses incurred by UNDP, without the need for a separate agreement.
- Paragraph 4 has been expanded to specify: 1) Appendix I to the SLA template shall apply to Partner Personnel Services Agreement (PPSA) services only; 2) In the event of a conflict between any term of Appendix I and the main body of the SLA, Appendix I shall prevail with respect to such PPSA services only.
- Paragraph 5has been updated to clarify that a request or requests for PPSA services shall be processed in accordance with Appendix I.
- Paragraph 6 has noted options for the calculation of direct cost recovery: UPL/LPL, GSSC Cost Recovery List, or the cost recovery rates for PPSA services as indicated in Appendix I.
December 18, 2023 -
The SCA dashboard has been linked in a new step 9 of the UN Services Procedure. Country offices and business units can now monitor and resolve the SCA rejections in a timely manner.
January 11, 2023 -
The policy and procedures have been updated to reflect UNDP’s transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system.
September 08, 2021 -
The UNDP Service Level Agreement (SLA) templatehas been updated as follows:
• Paragraph 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Paragraphs 4 & 5 have been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Paragraph 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Paragraph 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Paragraph 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.
February 26, 2021 -
The hyperlinks under paragraph 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active.
August 22, 2019 -
The UN Agency Services main policy is available in French. To access the document, click on the French language tab.
April 16, 2018 -
The UN Agency Services main policy is available in Spanish. To access the document, click the Spanish language tab.
January 01, 2017 -
Streamlined with the above “Billing and Fee collection”, in line with the 2015 technical guidance note.