1
|
Step
Service Level Agreement signed between UNDP and the Agency.
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Responsible Party
|
Template/Guideline
|
Explanatory Notes
MOUs - UN Partners
|
2
|
Step
Submit written and authorized service request.
|
Responsible Party
UN Agency
|
Template/Guideline
|
Explanatory Notes
Refer to last page of Annex II for the payment request form template.
|
3
|
Step
a) Provision of standard Services to Agencies as per UPL such as processing payments, conducting procurement process. b) Provision of ad hoc Services to agencies as per SLA signed or LPL.
|
Responsible Party
COs and HQ units
|
Template/Guideline
|
Explanatory Notes
Refer to the relevant POPP policies on Procurement, Expense management and Human Resources management.
|
4
|
Step
Determine the type of services (standard, ad-hoc, global or common services) and applicable fees based on UPL/LPL.
|
Responsible Party
COs and HQ units
|
Template/Guideline
|
Explanatory Notes
|
5
|
Step
Prepare service bills to UN agencies and apply service revenue.
|
Responsible Party
COs and HQ units
|
Template/Guideline
|
Explanatory Notes
Service fees will be generated and accounted for based on UPL and LPL in the UN Agencies Portal from which accounting entries will flow to the GL.
|
6
|
Step
Prepare monthly SCA reports and provide to agencies.
|
Responsible Party
GSSC SCA Team
|
Template/Guideline
|
Explanatory Notes
GSSC SCA team uploads monthly SCA reports in the agencies site
|
7
|
Step
Completion of Semi-annual 12a reconciliation.
|
Responsible Party
UN Agency
|
Template/Guideline
|
Explanatory Notes
GSSC SCA team uploads 12a reports in the agencies site.
|
8
|
Step
Monitor application of service revenue by COs.
|
Responsible Party
|
Template/Guideline
|
Explanatory Notes
|
9
|
Step
Monitor and resolve the SCA rejections.
|
Responsible Party
COs and HQ units
|
Template/Guideline
|
Explanatory Notes
UNDP COs/HQ units liaise directly with the UN agency for resolution.
|