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Policy Areas

Programme and Project Management
Crisis Response
- Standard Operating Procedure for Crisis Response and Recovery
  - Standard Operating Procedure for Crisis Response and Recovery
- Financial Resources for Response
  - Allocation of TRAC 3 Resources for Crisis Engagements
Financial Resources Management
Human Resources Management
Procurement
Partnerships
Administrative Services
Accountability
Information and Communications Technology
Security

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Programme and Project Management
Crisis Response
Financial Resources Management
Human Resources Management
Procurement
Partnerships
Administrative Services
Accountability
Information and Communications Technology
Security

Programme and Project Management

Programming Standards
Design
Implement
Close
- Close and Transition

Crisis Response

Standard Operating Procedure for Crisis Response and Recovery
- Standard Operating Procedure for Crisis Response and Recovery
Financial Resources for Response
- Allocation of TRAC 3 Resources for Crisis Engagements

Financial Resources Management

Inventory Management
- Inventory Management
Cash Banking and Investment
Financial Closure of Development Projects and Trust Funds
Financial Management and Implementation Modalities
Financial Operations Management
- Corporate Operations and Information Management
- Statutory Financial Reporting
Pipeline and Revenue Management
Expense Management
Resource Planning and Cost Recovery
Working with External Auditors
- Working with External Auditors

Human Resources Management

Duties, Obligations and Privileges
- Standards of Conduct
  - UNDP Legal Framework for Addressing Non-Compliance with UN Standards of Conduct
- Harassment, Sexual Harassment, Discrimination, and Abuse of Authority
  - Harassment, Sexual Harassment, Discrimination, and Abuse of Authority
Classification of Posts
- Job Evaluation
Salaries and Related Allowances
Appointment and Promotion
Annual and Special Leave
Social Security
Travel and Removal Expenses
- Entitlement Travel
- Relocation Shipment
  - Relocation Shipment
Separation from Services
- Entitlements upon Separation
- Types of Separation
Disciplinary Measures and Appeals
- UNDP Legal Framework for Addressing Non-Compliance with UN Standards of Conduct
Non-Staff
Workforce Management
- Organizational Unit Restructuring
  - Organizational Unit Restructuring
- Performance Management
  - Performance Management and Development
  - Probation upon Appointment

Procurement

Procurement Overview
Procurement Strategy and Planning
- Procurement Forecasting and Delivery
- Transactional Procurement Strategies and Procurement Planning
Requisition
- Requisition and Procurement of Goods, Civil Works and Services
Sourcing of Suppliers
- Sourcing and Market Research
- Vendor Sanctions
Procurement Methods
- Procurement Methods
Innovation, CSO engagement
Solicitation Process
Evaluation of Offers and Pre-award Negotiations
- Evaluation of Offers
- Pre-Award Negotiations
Procurement Review Committees
- Procurement Oversight and Procurement Review Committees
Award and Management of Contract
Construction Works
- Construction Works
Individual Contract
- Individual Contract
Long Term Agreements (LTAs) and Cooperation with UN Entities
- Long Term Agreements (LTAs) and Cooperation with UN Entities

Partnerships

Managing Partnerships
- Managing Partnerships
Private Sector
- Policy on Due Diligence and Partnerships with the Private Sector
- Private Sector Partnerships
Foundations
- Foundations

Administrative Services

Asset Management - Property, Plant and Equipment
Asset Management (Intangible Assets)
- Intangible Assets
Vehicle Management
- Vehicle Management
Lease Management (Premises and Equipment)
Management of Local Presences
- Establishing UNDP-supported presence outside a country office
- Closing a Local Presence
Duty Travel
Corporate Purchasing Card
- Corporate Purchasing Card

Accountability

Accountability System Policy
- Accountability System Policy
Information Disclosure
- Information Disclosure
Internal Control Framework (ICF)
- Internal Control Framework
- Anti-Fraud Policy
Risk Management
- Enterprise Risk Management
- Anti-Money Laundering and Countering the Financing of Terrorism Policy
Business Continuity Management
- Business Continuity Management
Delegation of Authorities
- Delegation of Authorities
- Participation and Role of UNDP Delegates at Major International Conferences and Events
Ethics
Evaluation
- Evaluation Policy
Managing Prescriptive Content
- Managing Prescriptive Content

Information and Communications Technology

ICT Security
ICT Oversight
- Change Control and Release Management Standards
Enterprise Solutions
Global Services
- UNDP ICT Standards

Security

Framework of Accountability for Security
- Framework of Accountability for Security
Security Policy
- Security Policy
Commercial Air Travel Safety
- Commercial Air Travel Safety Guidelines

Home
Financial Resources Management
Resource Planning and Cost Recovery
UN Agency Services
UN Agency Services

Main navigation

Inventory Management
- Inventory Management
Cash Banking and Investment
Financial Closure of Development Projects and Trust Funds
Financial Management and Implementation Modalities
Financial Operations Management
- Corporate Operations and Information Management
- Statutory Financial Reporting
Pipeline and Revenue Management
Expense Management
Resource Planning and Cost Recovery
Working with External Auditors
- Working with External Auditors

Focal Point

Adam Phillion

Effective Date

01/07/2019

Planned Review Date

09/01/2026

Version

3.0

Latest updates

January 09, 2026 - The UNDP Service Level Agreement (SLA) template has been updated to reflect the following revisions:

Centralization of Payroll and HR Administration Services: Effective 1 January 2025, payroll and HR administration services are no longer provided by UNDP at the local or country level. These services have been centralized under BMS/GSSC. As a result, BMS/GSSC now enters into separate corporate Service Level Agreements (SLAs) with UN Entities for payroll and select HR administration services. All references to these services have been removed from the UNDP SLA template and its Annex 1 to reflect this change.
Centralized Partner Personnel Services Agreement (PPSA): PPSA services are now

January 09, 2026 - The UNDP Service Level Agreement (SLA) template has been updated to reflect the following revisions:

Centralization of Payroll and HR Administration Services: Effective 1 January 2025, payroll and HR administration services are no longer provided by UNDP at the local or country level. These services have been centralized under BMS/GSSC. As a result, BMS/GSSC now enters into separate corporate Service Level Agreements (SLAs) with UN Entities for payroll and select HR administration services. All references to these services have been removed from the UNDP SLA template and its Annex 1 to reflect this change.
Centralized Partner Personnel Services Agreement (PPSA): PPSA services are now provided centrally by the BMS/GSSC and BMS/OHR. A separate corporate SLA is established with UN Entities for PPSA services. Consequently, all references to PPSA services—specifically in Paragraphs 4 and 5(b), Appendix I—have been removed from the UNDP SLA template.
Clarification of Client Responsibilities on Ethics Matters: The section outlining client responsibilities for ethics inquiries related to staff holding a UNDP Letter of Appointment (LOA) has been revised for greater clarity. Paragraph 11 (formerly Paragraph 10) now specifies that staff members with a UNDP LOA, whose service is limited to the client, must first direct all ethics-related inquiries to the client’s Ethics Office before approaching the UNDP Ethics Office.

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September 30, 2024 - The UNDP Service Level Agreement (SLA) template has been updated as follows:

Paragraph 3 has been expanded to state that services provided under the SLA do not include the conducting of investigations related to the contractors, personnel or staff under a UNDP Letter of Agreement (LoA) with services limited to the Client related to or arising from any of the services provided. The paragraph further indicates that if the client requests incidental legal and or investigations services, and UNDP agrees to provide them, these services will be subject to full cost recovery plus reimbursement of all actual costs and expenses incurred by UNDP, without the need for a separate agreement.
Paragraph 4 has been expanded to specify: 1) Appendix I to the SLA template shall apply to Partner Personnel Services Agreement (PPSA) services only; 2) In the event of a conflict between any term of Appendix I and the main body of the SLA, Appendix I shall prevail with respect to such PPSA services only.
Paragraph 5has been updated to clarify that a request or requests for PPSA services shall be processed in accordance with Appendix I.
Paragraph 6 has noted options for the calculation of direct cost recovery: UPL/LPL, GSSC Cost Recovery List, or the cost recovery rates for PPSA services as indicated in Appendix I.

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December 18, 2023 - The SCA dashboard has been linked in a new step 9 of the UN Services Procedure. Country offices and business units can now monitor and resolve the SCA rejections in a timely manner. p tag used here for line break

January 11, 2023 - The policy and procedures have been updated to reflect UNDP’s transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system. p tag used here for line break

September 08, 2021 - The UNDP Service Level Agreement (SLA) templatehas been updated as follows:
• Paragraph 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Paragraphs 4 & 5 have been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Paragraph 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Paragraph 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Paragraph 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment. p tag used here for line break

February 26, 2021 - The hyperlinks under paragraph 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active. p tag used here for line break

August 22, 2019 - The UN Agency Services main policy is available in French. To access the document, click on the French language tab. p tag used here for line break

April 16, 2018 - The UN Agency Services main policy is available in Spanish. To access the document, click the Spanish language tab. p tag used here for line break

January 01, 2017 - Streamlined with the above “Billing and Fee collection”, in line with the 2015 technical guidance note. p tag used here for line break

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Visual Guides

UN agency services are services that UN entities may request from UNDP, driven by UN entities’ various needs at country, regional and global levels.

Visual Guide to UNDP Cost Recovery Business Process: UN Agency Services

PDF (135.4 KB)

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Relevant Regulations and Rules

UNDP Financial Regulations and Rules

Regulation 15.01, 15.02, 15.03; Rule 115.01, 115.02

Policies

Main Policy

UN Agency Services

DOCX (85.77 KB)

Download

Related Policies

Delegation of Authorities
Service Clearing Account (SCA): Charging, Billing and Fee Collection

Procedures

Main Procedures

1

Step

Service Level Agreement signed between UNDP and the Agency.

Responsible Party

Template/Guideline

UNDP Service Level Agreement (SLA) template

Explanatory Notes

Repository of Agency Agreements

2

Step

Submit written and authorized service request.

Responsible Party

UN Agency

Template/Guideline

Authorized Agency Signatories List

Explanatory Notes

Refer to last page of Annex II for the payment request form template.

3

Step

a) Provision of standard Services to Agencies as per UPL such as processing payments, conducting procurement process.

b) Provision of ad hoc Services to agencies as per SLA signed or LPL.

Responsible Party

COs and HQ units

Template/Guideline

Explanatory Notes

Refer to the relevant POPP policies on Procurement, Expense management and Human Resources management.

4

Step

Determine the type of services (standard, ad-hoc, global or common services) and applicable fees based on UPL/LPL.

Responsible Party

COs and HQ units

Template/Guideline

POPP policy and procedure: UN Agency Services

Universal or Local Price List - UPL or LPL

Explanatory Notes

5

Step

Prepare service bills to UN agencies and apply service revenue.

Responsible Party

COs and HQ units

Template/Guideline

POPP policy and procedure: Service Clearing Account (SCA): Charging, Billing and Fee Collection

Explanatory Notes

Service fees will be generated and accounted for based on UPL and LPL in the UN Agencies Portal from which accounting entries will flow to the GL.

6

Step

Prepare monthly SCA reports and provide to agencies.

Responsible Party

GSSC SCA Team

Template/Guideline

SCA Monthly Reports

Explanatory Notes

GSSC SCA team uploads monthly SCA reports in the agencies site

7

Step

Completion of Semi-annual 12a reconciliation.

Responsible Party

UN Agency

Template/Guideline

12a Reconciliation Reports

Explanatory Notes

GSSC SCA team uploads 12a reports in the agencies site.

8

Step

Monitor application of service revenue by COs.

Responsible Party

Template/Guideline

Explanatory Notes

9

Step

Monitor and resolve the SCA rejections.

Responsible Party

COs and HQ units

Template/Guideline

SCA Dashboard

Explanatory Notes

UNDP COs/HQ units liaise directly with the UN agency for resolution.

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