Universal Price List (UPL) and Local Price List (LPL) | United Nations Development Programme

1	Step Conclude MoU with each UN Agency regulating the overall framework of the relationship.	Responsible Party	Template/Guideline	Explanatory Notes MOUs - UN Partners
2	Step UPL/LPL guidance issued.	Responsible Party BMS/OFM	Template/Guideline	Explanatory Notes Office of Financial Resources Management - UPL
3	Step Update UPL and LPL tool annually.	Responsible Party BMS/OFM	Template/Guideline	Explanatory Notes Office of Financial Resources Management - UPL
4	Step Annually update list of Special Development Situation Counties	Responsible Party BMS/OFRM in consultation with Regional Bureaus	Template/Guideline	Explanatory Notes
5	Step Ensure sufficient capacities and resources (staff and office infrastructure) exist to provide timely and quality services.	Responsible Party	Template/Guideline	Explanatory Notes
6	Step Submit the authorized service request through UN Agency Portal	Responsible Party UN Agency	Template/Guideline	Explanatory Notes
7	Step Service pricing mechanism established: UPL and LPL Update LPLs annually using the annual LPL tools from OFM	Responsible Party	Template/Guideline Annual LPL Tool	Explanatory Notes Office of Financial Resources Management - UPL
8	Step Monitor application of UPL rates by COs	Responsible Party Regional Bureaus	Template/Guideline	Explanatory Notes
9	Step Approve deviation from published UPL rates for standard UPL services	Responsible Party OFM based on RBx clearance	Template/Guideline	Explanatory Notes
10	Step Service is carried out, initial service request in Agency portal is updated to Complete	Responsible Party	Template/Guideline	Explanatory Notes POPP Cost Recovery from Agency at the Country Office Level for detailed procedures
11	Step Revenue lines generated and posted back to Quantum	Responsible Party	Template/Guideline	Explanatory Notes Agency service income is recorded to fund 11302 account 54015 from 2017 onwards. Offices can monitor their actual revenues earned from provisions of SLA/MOU or UPL/LPL services through the Corporate Agency Services Revenue Report
12	Step A local service level agreement (SLA) may be useful in clarifying service provision levels and expectations.	Responsible Party	Template/Guideline	Explanatory Notes
13	Step The service provider and recipient review items in question and promptly resolve any disputes. Unresolved service issues should be referred to BMS/OFM only after several (i.e. at least three) documented attempts to solve them have been undertaken at the office level.	Responsible Party	Template/Guideline	Explanatory Notes