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Policy Areas

Combined Delivery Report (CDR)

1

Step

Review preliminary Combined Delivery Report in the CDR Bridge Platform or in Atlas.


Verify that all financial information is complete and correct. Ensure the report is consistent with the annual work plan and Atlas project budget.


Make required adjustments, including rejection or correction of recorded expenses in Atlas before the quarterly/year-end closure of the ATLAS general ledger and submodules by OFM.

Responsible Party

Template/Guideline
Explanatory Notes

CDR Bridge platform

 

CDR Bridge Navigation Guide

 

Atlas CDR Navigation:
 

Main Menu > UN Reports > Project Management Reports > Portfolio Analysis > Combined Delivery Report


Main Menu > UN Reports > IPSAS Reports > IPSAS CDR by Project.
 

2

Step

Quarterly/year-end closure of ATLAS general ledger and submodules automatically triggers creation of CDRs in the CDR Bridge Platform.

 

Responsible Party

OFRM Chief of Accounts​

Template/Guideline
Explanatory Notes

Quarterly closure of the general ledger and submodules is communicated via email by OFM Accounts Unit.
 

CDR Bridge platform
 

3

Step

Grants access to UNDP programme staff authorized to approve CDRs in the CDR Bridge platform

 

Responsible Party

RR/DRR/Operations Manager

Template/Guideline
Explanatory Notes

RR/DRRs/OMs have rights in the CDR Bridge platform to grant access to staff in their office.


CDR Bridge platform
 

4

Step

Register Implementing Partners certifying official to individual Atlas Awards in the CDR Bridge Platform

Responsible Party

Template/Guideline
Explanatory Notes

Programme staff enters the email of the Implementing Partners certifying official against individual Atlas Awards in the CDR Bridge Platform.

 

CDR Bridge platform
 

5

Step

Confirm CDR Report by Atlas Award is complete and accurate in the CDR Bridge Platform.
 

Responsible Party

Template/Guideline
Explanatory Notes

The confirmation triggers an email to be sent to the implementing partner registered against the Atlas Award with a cover letter requesting the implementing partner to certify the CDR within 15 calendar days from the date the request is sent.
 
If no implementing partner was assigned to the Atlas Award, the CDR can be printed manually and mailed to the partner.
 
Certification is only mandatory for the 2nd, 3rd and 4th quarters. 

6

Step

Certify CDR report in the CDR Bridge Platform

Responsible Party

Implementing Partner Certifying Official

Template/Guideline
Explanatory Notes

The CDR is certified (or rejected) by the implementing partner authorized official in the CDR Bridge platform. If CDR is rejected, the implementing partner enters comments in the CDR Bridge Platform explaining the rejection.
 
If the CDR was mailed to the partner, the certified hard copy is mailed back to UNDP.
 

7

Step

CDR Bridge platform sends an automated follow-up request to the implementing partner if no response is received within 15 calendar days of the initial request.
 

Responsible Party

CDR Bridge Platform

Template/Guideline
Explanatory Notes

The follow-up request states that the CDR shall be deemed to have been accepted if no response is received within 15 calendar days from the date the follow-up request.
 
If the CDR certification was mailed to the partner, the follow-up request also needs to be printed and mailed to the partner.
 

 

8

Step

Receipt of certified CDR

 

Responsible Party

Template/Guideline
Explanatory Notes

If the CDR is certified in the CDR Bridge Platform by the implementing partner, the CDR is flagged green.


If no response is received within 15 days of the second request, the CDR is flagged blue and is deemed to have been accepted.

 

If a manual copy of the certified CDR was mailed back by the partner, it needs to be scanned and uploaded into the CDR Bridge Platform.

 

UNDP Programme staff should follow-up on rejected CDRs and take appropriate actions.

 

9

Step

The Q4 certified CDR is required by auditors as the basis for auditing expenses of nationally implemented projects.
 

Responsible Party

Auditor firms (service providers)

Template/Guideline
Explanatory Notes

OAI requires audit firms (service providers) who carry out HACT financial audits or DIM audits to include in their audit reports a copy of the signed CDR for Q4. Therefore, at year-end, offices should ensure all Q4 CDRs are certified.
 

Direct Payments

1

Step

​Send signed FACE forms with copies of supporting documents as necessary to UNDP, including the ICE template. Maintain all original supporting documentation.

Responsible Party

Partner

Template/Guideline
Explanatory Notes

Since the partner is responsible for procurement  copies of supporting documentation are only supplied when specifically requested by UNDP (when a greater degree of oversight is deemed necessary).
The FACE form signed by the designated official is the supporting documentation used by UNDP to process payment.

2

Step

Ensure signature on the FACE form matches with the record of partner authorized signatures.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Internal control—first approval

Note that as the procurement has been performed by the partner, the transaction for UNDP begins with Quantum Accounts Payable (AP) module Invoice regardless of amount.

3

Step

Review request and background documents where applicable for reasonableness and consistency with the project budget and annual work plan

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

4

Step

Confirm that request is within the available Quantum project budget and available resources.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Report (PowerBI) and Quantum Project Budget Balance Report can be used to monitor the reported Partner expenditures and budgets.

5

Step

Ensure supplier name, address and banking details are supplied.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Periodically review the supplier master file to avoid duplication of suppliers.

6

Step

Verify that the supplier is authentic, is not on the UN Security Council 1267 Committee's list of terrorists and terrorist financiers, and is not on the UNDP list of suspended and removed suppliers.​
If the supplier does not already exist, create and approve the supplier profile in Quantum.
If the Quantum external access facility is used, then the partner creates the supplier profile and the accounts payable (AP) invoices. Before approving the supplier and payment invoice, UNDP verifies the supplier.

Responsible Party

Buyer/supplier maintenance officer [level approver]/GSSC Approver

Template/Guideline
Explanatory Notes

Check the Lexis-Nexis dashboard to confirm if the supplier is listed in the sanctioned list, and if so the Office  will need to contact Vendor Review Committee(VRC) for advise on  how to proceed with the pending payments due to the sanctioned supplier

7

Step

If all is in order, the FACE form shall be approved by the Head of Office, accept the payment request and raise invoice in Quantum AP module; sign and submit it to the approving officer.

Responsible Party

UNDP Programme Officer,

UNDP CO Approver

Template/Guideline
Explanatory Notes

Direct Payments shall only be made in local currency. Requests for non-local currency payments should be submitted to UNDP HQ Treasury for appropriate approval in line with POPP. 

When the project document or the annual work plan have clearly identified activities and expenditures to be incurred in non-local currency, UNDP HQ Treasury approval is not required.

All such cases should be approved by the Head of the Office.

Offices should submit to GSSC the necessary supporting related to non-local disbursement.

8

Step

Reject payment request where results of review are not satisfactory.
Communicate with the partner to resolve contentious matters.

Consider any other knowledge that should prevent payment by UNDP i.e., fraud red flags, and seek adequate explanation as appropriate.

Responsible Party

UNDP CO Approver

Template/Guideline
Explanatory Notes

9

Step

Review Quantum  Invoice, FACE forms and supporting documents for consistency and proper authorization (i.e., signed by authorized official).

Responsible Party

GSSC Second Approver

Template/Guideline
Explanatory Notes

Internal control—second approval

10

Step

Disburse funds.  See POPP: Disbursing Funds

Responsible Party
Template/Guideline
Explanatory Notes

Internal control—third approval

 

11

Step

Inform partner when payments are made.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

12

Step

Reject the expense where information becomes available that questions the appropriateness of direct payments already made.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

In Quantum, expenses recorded from direct payment are reversed in the Quantum AP module and a corresponding accounts receivable is recognised in GL account 14095 Non-Staff Receivable - Miscellaneous. . 

Direct Cash Transfers and Reimbursements

1

Step

Open bank account to receive advances.

Note: The opening of a dedicated bank account for project/(s) is encouraged as a risk mitigation measure where deemed appropriate. However, where this option is not feasible or practical due to local regulations or other valid reasons, UNDP may permit the funds to be deposited in a central government bank account or bank account with funds from other sources provided the partner has a robust financial accounting system which accurately tracks funds provided by UNDP and is able to meet UNDP reporting requirements.

Responsible Party

Partner

Template/Guideline
Explanatory Notes

Bank accounts opened by the Partners for advances should not be owned by UNDP or opened in UNDP’s name. UNDP offices should not make arrangements for opening or closing of project bank accounts operated by Partners, and UNDP staff should not be signatories on these accounts. The Partner is responsible and must implement strict controls including performing bank reconciliations at least monthly and must maintain supporting documents, in accordance with UNDP document retention policy, related to the utilization of funds provided by UNDP.

Any interest earned in bank accounts from advances provided by UNDP must be distinctly itemized on the FACE forms.  For traceability and reconciliation purposes, the earned interest needs to be reported on the Combined Delivery Report (CDR), which is the official document used by auditors and government counterparts. However, the use of revenue account (5xxxx) will prevent the earned interest to be reflected in CDR reports. As a result, offices should record this earned interest through Zero Dollar Invoice (ZDI):

  • 1. When the interest is reported as earned by the partner (but has not been remitted to UNDP):  Debit account 16005 (NEX Advances) and Credit account 74510 (Bank Charges) with the total amount of interest reported by the partner for a specific reporting period.
  • 2. When the interest is refunded to UNDP or utilized by the partner to cover project expenses:   Debit the related Cash account 4xxxx) for refund; OR Debit Expenses (7xxxx) when the funds have been utilized; and Credit the NEX Advance account (16005)

The UNDP programme and finance team should ensure that the bank statement(s) are verified for evidence of the earned interest during assurance activities (audit or spot check).



 

2

Step

Provide the UNDP office with a detailed record of authorized project personnel, including samples of their signatures.
At a minimum, include a principle signatory and an alternate.

 

Responsible Party

Partner

Template/Guideline
Explanatory Notes

These authorities will have signed the annual work plan and UNDP offices should ensure FACE forms are signed by these designated officials. This record has to be kept in the UNDP office for internal control and assurance activities purposes.


 

3

Step

Keep project files and related records, and make necessary updates including:
- Bank account details
- List of authorized signatories with samples​
 

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Where a separate bank account is maintained by the Partner for receiving and tracking UNDP funds, UNDP offices should maintain up to date records of the bank account.
 

4

Step

Plan project activities in line with annual work plan for the next quarter 
Establish availability of funds.
Review that funds requested are in line with the annual work plan.
 

Responsible Party

Partner,

Project Director

Template/Guideline
Explanatory Notes

All payments against advance funds must be supported with purchase orders (for procurement reaching purchase order level), original quotations, invoices, goods received notes and original signed payment vouchers. All these documents mus​t be kept by the Partner in their original forms and made available to the auditor and/or UNDP monitoring team when they request them during assurance activities (audits and spot checks etc)

The amount requested must reflect a realistic forecast of funds needed for the period requested. A single advance must not exceed the realistic quarterly work plan which is ( Jan – Mar, April – June, July – Sept and Oct – Dec) of the accounting year). However, within the quarter, depending on the availability of funds and timing of receipt of contributions, more than one advance may be provided. A single advance must not provide funds that will be utilized over two quarters. 
 

5

Step

Prepare, sign and submit FACE forms, including the ICE template, each time the project needs funds, and at least quarterly. Include a copy of the bank statement showing the closing cash balance for the relevant quarter. As necessary, include a reconciliation to the balance of cash funds available as shown in the FACE form. (The reconciliation does not apply if the Partner does not maintain a separate bank account for the project in question)
 

Responsible Party

Partner

Template/Guideline
Explanatory Notes

FACE forms to liquidate advances should be submitted to UNDP no later than 15 days after the end of each quarter. Offices may agree to reasonable extensions to this deadline after consultation with OFM but any extension should take into account the need to have the expenditures recorded before the quarterly closure of financial ledgers in UNDP's Quantum system.

UNDP offices should ensure FACE forms are signed by designated officials as indicated in the annual work plan.
 


 

6

Step

Verify FACE forms as submitted by the Partner.

-Confirm that advance request is within available Quantum project budget and available resources.
-Confirm Quantum Distribution ( Operating Unit – Fund – Expenditure Department – Responsible Party – Donor) is the same in the annual work plan and Quantum project budget.
-Check Partner signature against sample in project agreed specimen signatures submitted by Partner
-Check that opening balance equals the closing balance of the last FACE form.
-Check the arithmetic accuracy of the FACE form.
-Determine that the reported expenses and requested advance are appropriate and necessary to achieve programme outcomes, within the period covered by the advance, as set out in the annual work plan, project budget and other available documentation.

-Consider assurance activities (audit and spot checks) and existing assessment reports, and whether there are any grounds to withhold or reduce funding.
-Verify the following criteria has been met before approving an advance request:

  • Criteria I (partner and individual output): At least 80% of the previous advances to the output have been liquidated, and;
  • Criteria II (partner and individual output): 100% of all earlier advances (i.e. advances before the latest previous advance) have been liquidated.  This rule applies to outstanding advances preceding the last advance (penultimate advance), and;
  • Criteria III (partner's  aggregate outputs): for partners managing more than one output, the partner has no outstanding advances greater than 12 months on any particular output. All outputs managed by the partner should be taken into consideration in determining whether the partner has met criteria #3.

    A Quantum AP invoice cannot be created unless all the above 3 criteria are met and for proper assessment of the rule, FACE forms liquidating previous advances must be processed prior to recording new advances included in the same FACE form. In the event of non-compliance, the CO should seek pre-approval from the Regional Bureau on the exception(s). Where the bureau exercises exceptional approval for new advances that do not meet these 3 criteria  Offices must document these exceptions and archive it in the project file for audit trail 

    Ensure the Partner's complete vendor details including payments instructions are in Quantum and for any request to revise payment details, offices should follow established procedures for changes to vendor master data including procedures for review and approval. 

    Upon review and verification of the above, the UNDP Head of Office  shall:
  • Accept: sign and approve the FACE form;
  • Request the Partner to amend the FACE form for any errors or omissions and resubmit; or
  • Reject the FACE form, keeping a copy on file; returning it to the Partner stating reasons for rejection.
     
Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Internal control check one of three

Do not neglect programme issues including findings from audits, assurance activities and capacity assessments. This is not simply a bookkeeping process. The advances should only be made where the programme officer agrees this is appropriate and necessary to achieve the programme outcomes.

The Quantum UN Account Analysis Report (General Account Analysis Report) can be used to monitor advance issued to partners

Advances should be requested by the Partner and charged in Quantum to the corresponding donor/fund combination, depending on activities involving expense and their associated funding. In this way, the reservation of funds corresponding to advances will be recorded in the correct donor fund.

Only approve and sign the FACE form if all requirements of this section are successfully met.

7

Step

Submit payment request and approved FACE form to GSSC for Payment.
 

Responsible Party
Template/Guideline
Explanatory Notes

The UNDP Office should submit the request for payment together with the approved FACE form to GSSC.

 

8

Step

Raise a Quantum accounts payable (AP) prepayment invoice charging Advances account 16005 (NEX Advances) for advances or GL Expense account 7xxxx for reimbursement with the Partner (government department or other national institution) as the payee and the corresponding donor and fund combination.

Ensure amount, currency, payee, account codes are consistent with the supporting FACE form.

The FACE forms should be reviewed and approved by the UNDP programme officer who should ensure the appropriate distribution fields are reflected in the FACE form and in request to raise a prepayment invoice.

The Quantum AP module invoice with supporting FACE form needs to be shared to the approving manager for the second approval level.

Responsible Party

UNDP office Finance Officer/GSSC Payables unit

Template/Guideline
Explanatory Notes

Never make vouchers payable to individual government or UN agency employees. The Partner should be the payee and ensure it matches the name on the recipient bank account. 

Advances shall only be made in local currency. Requests for non-local currency payments should be submitted to UNDP HQ Treasury for appropriate approval in line with POPP.

When the project document or the annual work plan have clearly identified activities and expenditures to be incurred in non-local currency, UNDP HQ Treasury Approval is not required.

All such cases should be approved by the Head of the Office.

Any unspent balance must be returned by the partner in the same currency in which the advance was received.

Offices should submit to GSSC the necessary supporting documents related to non-local disbursement.

Supporting documents for reported expenditure should be verified during assurance activities (spot checks and audits). If expenditures are not adequately supported, the programme office should a) seek adequate explanation from the Partner, b) consider performing alternative procedures, c) corroborate explanations provided by the partner with other sources, d) consider performing additional assurance activities to verify there are no more occurrences, e) documented in a Note to File signed by the Head of Office or his/her designee how the issue has been addressed.

Any unsupported/ unexplained expenses which have not been explained to the satisfaction of UNDP offices should be rejected and offices should ensure the expenses are not resubmitted in subsequent reports by the Partner. 
 

9

Step

Approve payment after review of the AP invoice and supporting FACE form for accuracy, consistency (amount, currency, payee, account codes) and proper authorization.

Take into consideration any factors that would prevent UNDP from making payments e.g. fraud red flags and seek adequate explanation as appropriate

Responsible Party

GSSC Payables unit

Template/Guideline
Explanatory Notes

Internal control check two of three

Approve Quantum accounts payable (AP) prepayment invoice in accordance with UNDP Office or GSSC payment approval thresholds.

For Budget Checking:

The voucher follows the same process as any other Quantum accounts payable (AP) prepayment invoice and disbursement (see POPP: Expense Management). All fields in the Quantum AP module Distribution in “Manage Distribution” including the Project Distribution segment (e.g. Project ID, Task ID, Responsible Party).

10

Step

Disburse funds. See POPP: Disbursing Funds

Run the PayCycle for approved payments and send the payment details to the designated bank in accordance with the established SOP.

Responsible Party

GSSC Payments unit

Template/Guideline
Explanatory Notes

Internal control check three of three.
 
Note: Payments for national implementation projects shall only be made in local currency. 

Non-local currency payments shall only be made, after the necessary approval stipulated in paragraph 9 of the Direct Cash Transfers and Reimbursements policy is obtained.

11

Step

Liquidation of direct cash transfers (advances) based on FACE forms:

   *  Review reported expenses on the FACE form for reasonableness and consistency with programme activities, annual work plan, project document and/or other related agreements with UNDP. Verify that progress is being made towards the achievement of expected results.  

- Verify in Quantum that expenses have been disbursed and are reported in accordance with the provisions of the project budget and annual work plan and are consistent with project budget structure and chart of accounts (Project, Activity, Donor, Fund and Account). 

- Confirm that expenses are within available Quantum PPM budget, as well as available advance balances.

*  Ensure expense Distribution in Quantum AP module (Managed Distribution) matches the previously recorded advance Distribution. All fields in the Quantum AP module Distribution in “Manage Distribution” including the Project Distribution segment (e.g. Project ID, Task ID, Responsible Party).

Ensure that expenses are in the same currency as related advances.

Check the Partner signature for certification of expenses against the sample signature in project files.

Based on the above verification and review steps:

  • Accept: sign and approve the FACE form;
     
  • Request amendment to the FACE form from the Partner; or

Reject the FACE form, keeping a copy on file; return to the Partner with reasons for rejection.

Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

First internal control approval
Upon receipt of FACE forms, the UNDP Programme Officer exercises UNDP's accountability by diligently undertaking all review and verification steps. The FACE form is only accepted (approved and signed) when reported expenses meet all of UNDP's requirements.
Useful Monitoring Reports:
The GL Account Analysis Report (PowerBI) and Quantum Project Budget Balance Report can be used to monitor the reported expenditures and budgets to Partners

12

Step

Recording of reported expenditures against the prepayment:

The Partner uses a FACE form to report the expenses incurred from the cash advanced, after which a standard invoice is raised in Quantum AP module and applied against the prepayment invoice to recognise the expenditure.

  • Credit: Advance GL account 16005
  • Debit: Expense accounts (7xxxx) in line with Quantum budget and signed annual work plan

For reimbursements that are reported after the closure of the pay cycle for the year. The excess expenditure reported above the prepayment amount will become payable on the standard invoice. If the excess expenditure is not paid by the year end, it will appear in Quantum as unpaid invoice, like any other unpaid invoice.  

Submit the Quantum AP module Invoice and supporting FACE form(s) to the approving manager.
 

Responsible Party

GSSC Payables unit

Template/Guideline
Explanatory Notes

In Quantum accounts payable (AP) module, the standard invoice used to apply the prepayment liquidation will be paid if the reported expenditure exceeds the amount advanced to the partner. 

The funds are budget-checked (validated)  for funds availability when the advance is made and recorded in account GL 16005 (NEX Advances), and when the expenditure is recorded. i.e., both the prepayment invoice and the standard invoice need to be validated.

13

Step

Approval of Quantum accounts payable (AP) standard invoice to record expenses:
Review Quantum Payable module standard invoice and ensure the voucher agrees to the FACE forms and that both are approved and signed by the programme officer. Verify consistency of amounts, currency and account codes.

 Take into consideration any factors that would prevent UNDP from making payments e.g. fraud red flags and seek adequate explanation as appropriate. 

Ensure the payment is recorded in the period that the expenses were incurred by the partner and not when UNDP has signed off on the FACE form.

Responsible Party

GSSC Payables unit

Template/Guideline
Explanatory Notes

Second and final internal control approval
 
The approving manager /officer approves the applied standard invoice in Quantum.

The invoice will record expense, and only at this point is delivery (i.e. expense) recognized in Quantum.

14

Step

Receive funds and make disbursements.

Responsible Party

Partner,

Project Director

Template/Guideline
Explanatory Notes

The partner makes disbursements according to the annual work plan and keeps records of all transactions. When more funds are needed, the project director proceeds again from step 3. 

15

Step

Reconcile the cash funds available as stated on the FACE forms to:

  • Balance as stated in Quantum a/c 16005
  • Project bank statement where a separate project bank account is used
  • Sign the FACE forms to affirm a reconciliation review. Make these available for audit inspection.
Responsible Party

UNDP Programme Officer

Template/Guideline
Explanatory Notes

Where there are errors in either the FACE form or Quantum, follow up promptly to resolve.
Make adjustments in Quantum accounts payable (AP) as required (see POPP: Expense Management). 

Protection against Retaliation

1

Step

Retaliation prevention actions:  When OAI receives an allegation of misconduct that, if established, would be harmful to the interests, operations, or governance of UNDP, and identifies a retaliation risk against the complainant, OAI will inform the Ethics Office.  OAI will only provide this information to the Ethics Office upon the consent of the individual making the report. When informed by OAI of such a complainant who is at risk of retaliation, the Ethics Office will consult with the individual on appropriate retaliation prevention actions.  

Responsible Party

Office of Audit and Investigation

Template/Guideline
Explanatory Notes

Assessment of retaliation risk is to be made by OAI upon receipt of a qualifying report of misconduct.  Prevention actions for cases referred by OAI to the Ethics Office may include, upon the complainant’s consent, Ethics Office engagement with the complainant’s senior management to ensure monitoring of the individual’s workplace situation with a view to preventing any retaliatory action against the individual as a consequence of their report of misconduct.

2

Step

May choose initially to contact the Office of the Ombudsman to seek an informal resolution. prior to filing a formal Request for Protection against Retaliation.
 

Responsible Party
Template/Guideline
Explanatory Notes

This may not preclude disciplinary or other administrative action against the alleged retaliator, if appropriate. Retaliation is itself misconduct.
 

3

Step

Notify the director of the Ethics Office that informal resolution is taking place.

Responsible Party
Template/Guideline
Explanatory Notes

While informal resolution is taking place, the Ethics Office can suspend the time period for filing a complaint for a maximum of 120 days. This requires a written request to the director of the Ethics Office, and written confirmation of the informal resolution process from the Ombudsman.

4

Step

Submit a formal Request for Protection against Retaliation to the Ethics Office.

Responsible Party
Template/Guideline
Explanatory Notes

Individuals who believe that retaliatory action has been threatened or taken against them because they engaged in a protected activity may report their concern and request protection by contacting the Ethics Office. This should occur as soon as possible, but not later than six months after the most recent retaliatory action. The complainant must submit a confidential UNDP Protection from Retaliation form with all available supporting information and documentation.

The Ethics Office is at 220 East 42nd Street, New York, NY, 10017, United States, telephone +1(212-909-7840), e-mail ethicsoffice@undp.org, fax +1(212-906-6153).

5

Step

Conduct an initial review.

Responsible Party
Template/Guideline
Explanatory Notes

An initial review will determine if the complaint is within the scope of the office's mandate and covered by the Protection against Retaliation Policy. If not, the individual will receive appropriate advice or be referred to the correct office.

6

Step

Conduct a preliminary assessment. If needed, ask for additional materials.

Responsible Party
Template/Guideline
Explanatory Notes

For complaints that are properly filed and covered by the Ethics Office, the Office will decide within 45 days whether or not a prima facie case has been established.

Analysis of only those materials submitted with the complaint (and/or subsequently by the complainant) together with evidence provided by witnesses the complainant permits the Office to interview, will provide the basis for the Ethics Office determination  of whether or not the complainant engaged in a protected activity, detrimental action has been threatened or taken, and the protected activity caused or contributed to the detrimental action.he office may ask for additional information from the complainant or a third party based on permission from the complainant.

UNDP offices and staff members have an obligation to cooperate with the Ethics Office.

7

Step

If prima facie retaliation is found, conduct a full investigation.

Responsible Party

Office of Audit and Investigation

Template/Guideline
Explanatory Notes

If the Ethics Office has determined that there is sufficient evidence to indicate that an individual’s protected activity was a contributing factor in causing the alleged retaliation or threat of retaliation, the EO will refer the matter to OAI for a full investigation (not limited to evidence and witnesses provided by the complainant). OAI has 120 days to complete its investigation and to issue its investigative report. The EO will seek to complete its evaluation of the completed OAI investigation within 45 days, and make an independent determination on whether retaliation has taken place.

8

Step

Recommend interim protective measures during the preliminary assessment and/or investigation.

Responsible Party
Template/Guideline
Explanatory Notes

In order to avoid additional harm to the complainant, the Ethics Office may request that the Administrator institute interim protective measures, including suspension of any perceived negative actions against the complainant, until the preliminary assessment and/or investigation is completed.

9

Step

Consider appeal or alternatives if a prima facie case is not established or, after investigation, retaliation is not found.

Responsible Party
Template/Guideline
Explanatory Notes

If a prima facie case has not been established, the Ethics Office will advise the complainant.  It may make recommendations to the UNDP Administrator if problems other than retaliation have been identified. The complainant may ask the chairperson of the UN Ethics Committee to review the case or may seek recourse through another mechanism in the internal justice system.

10

Step

If retaliation is confirmed, make recommendations to the UNDP Administrator for  appropriate measures aimed at correcting any negative consequences threatened or suffered by the individual as a result of the retaliatory action and refer the case to the Legal Support Office for consideration of any disciplinary measures against the retaliator.

Responsible Party
Template/Guideline
Explanatory Notes

Recommendations to the UDNP Administrator should aim to correct the consequences of the retaliation. Since retaliation is a form of misconduct, the Legal Office in the Bureau of Management will decide on any disciplinary action against any staff member who may have engaged in retaliation.  

Amendment to the Secretary-General’s bulletin ST/SGB/2007/11 on United Nations system-wide application of ethics: separately administered organs and programmes (ST/SGB/2007/11/Amend.1)

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