English
Locations
Policy Areas
- Programme and Project Management
- Crisis Response
-
Financial Resources Management
- Inventory Management
-
Cash Banking and Investment
- Banking Arrangement
-
Cash Management
- UNFCU Share Account Management
- Management of Cash Planning/Forecasting of Cash Flows
- Management of Cash in Crisis or Emergency Situations
- Management of Zero-Balance Account System
- Bank Account Reconciliation
- Issuing Letters of Credit
- Management of Local Investments
- Safe Management
- Handling of Cash and Receipts Treasury
- Cash Arrangement
- Financial Closure of Development Projects and Trust Funds
- Financial Management and Implementation Modalities
- Financial Operations Management
-
Pipeline and Revenue Management
- Regular Resources
-
Other Resources
- Government Contributions from Net Contributing Countries (NCCs) and High Middle-Income Countries (High-MICs)
- Non-Core Contributions
- Revenue Management for Joint Programming
- Accounts Receivable
- Memorandum for Provision of Services (formerly Management Service Agreements)
- US Letter of Credit (LOC) Agreements
- Trust Fund Management
- Pipeline Management
- Country Co-Financing Cost Sharing Interest (Fund 11888), Non-Earmarked Programme Cost Sharing (Fund 30083), Country Co-Financing Project Residual balances (Fund 11890)
-
Expense Management
- Purchase Orders (Obligations, Maintenance and Closure)
- Prepayments
- Accounts Payable
- Disbursing Funds (Making Payments)
- Regular Maintenance Accounts Payable
- Hospitality Expense
- Receipt of Goods, Services and Works
- Raising E-requisitions
- Quantum Financial Closure Instructions
- Supplier Management
- Write-Off Requests, Excluding Property, Plant and Equipment and Intangible Assets
- Resource Planning and Cost Recovery
- Working with External Auditors
-
Human Resources Management
- Duties, Obligations and Privileges
- Classification of Posts
- Salaries and Related Allowances
-
Appointment and Promotion
- Types of Appointment
-
Recruitment and Selection
- Career Transitions
- Eligibility for International Benefits and Entitlements and Determination of Official UN Nationality
- Family Relationships
- Recruitment and Selection Framework Policy
- Selection and Reassignment Policy for International Rotational Posts
- Experience and Academic Qualifications
- Rules and Procedures for the UNDP Compliance Review Panel (CRP)
- Interim Roster Rules of Procedure
- Mobility
- Rank-in-Post
- Annual and Special Leave
-
Social Security
- Compensation
-
Insurance Plans
- Medical insurance: UN NY Empire Blue Cross PPO Medical Insurance
- Malicious Acts Insurance Policy (MAIP)
- Medical Insurance: UN NY Aetna Medical Insurance
- Medical Insurance: UN NY HIP Health Plan
- Medical Insurance : UN Worldwide Medical Insurance Plan
- After-Service Health Insurance: ASHI MIP
- Dental Insurance: UN NY Cigna Dental Plan
- After-Service Health Insurance: ASHI UN
- Medical Insurance: Medical Insurance Plan (MIP)
- Group Life Insurance Plan (GLIP)
- Pension Fund
- UN Clinics
- Travel and Removal Expenses
- Separation from Services
- Disciplinary Measures and Appeals
- Non-Staff
- Workforce Management
-
Procurement
- Procurement Overview
- Procurement Strategy and Planning
- Requisition
- Sourcing of Suppliers
- Procurement Methods
- Innovation, CSO engagement
- Solicitation Process
- Evaluation of Offers and Pre-award Negotiations
- Procurement Review Committees
- Award and Management of Contract
- Construction Works
- Individual Contract
- Long Term Agreements (LTAs) and Cooperation with UN Entities
- Partnerships
-
Administrative Services
- Asset Management - Property, Plant and Equipment
- Asset Management (Intangible Assets)
- Vehicle Management
- Lease Management (Premises and Equipment)
- Management of Local Presences
- Duty Travel
- Corporate Purchasing Card
- Accountability
-
Information and Communications Technology
-
ICT Security
- Information Classification and Handling
- Information Security Policy
- Personal Data Protection and Privacy Policy
- Electronic Signatures Policy
- System Acquisition, Development and Maintenance Standards
- ICT Disaster Recovery Standards for UNDP Offices
- System Logon Banner Standards
- Bring Your Own Device and Acceptable Usage of ICT Resources
- ICT Oversight
- Enterprise Solutions
- Global Services
-
ICT Security
- Security
Programme and Project Management
Financial Resources Management
- Inventory Management
-
Cash Banking and Investment
- Banking Arrangement
-
Cash Management
- UNFCU Share Account Management
- Management of Cash Planning/Forecasting of Cash Flows
- Management of Cash in Crisis or Emergency Situations
- Management of Zero-Balance Account System
- Bank Account Reconciliation
- Issuing Letters of Credit
- Management of Local Investments
- Safe Management
- Handling of Cash and Receipts Treasury
- Cash Arrangement
- Financial Closure of Development Projects and Trust Funds
- Financial Management and Implementation Modalities
- Financial Operations Management
-
Pipeline and Revenue Management
- Regular Resources
-
Other Resources
- Government Contributions from Net Contributing Countries (NCCs) and High Middle-Income Countries (High-MICs)
- Non-Core Contributions
- Revenue Management for Joint Programming
- Accounts Receivable
- Memorandum for Provision of Services (formerly Management Service Agreements)
- US Letter of Credit (LOC) Agreements
- Trust Fund Management
- Pipeline Management
- Country Co-Financing Cost Sharing Interest (Fund 11888), Non-Earmarked Programme Cost Sharing (Fund 30083), Country Co-Financing Project Residual balances (Fund 11890)
-
Expense Management
- Purchase Orders (Obligations, Maintenance and Closure)
- Prepayments
- Accounts Payable
- Disbursing Funds (Making Payments)
- Regular Maintenance Accounts Payable
- Hospitality Expense
- Receipt of Goods, Services and Works
- Raising E-requisitions
- Quantum Financial Closure Instructions
- Supplier Management
- Write-Off Requests, Excluding Property, Plant and Equipment and Intangible Assets
- Resource Planning and Cost Recovery
- Working with External Auditors
Human Resources Management
- Duties, Obligations and Privileges
- Classification of Posts
- Salaries and Related Allowances
-
Appointment and Promotion
- Types of Appointment
-
Recruitment and Selection
- Career Transitions
- Eligibility for International Benefits and Entitlements and Determination of Official UN Nationality
- Family Relationships
- Recruitment and Selection Framework Policy
- Selection and Reassignment Policy for International Rotational Posts
- Experience and Academic Qualifications
- Rules and Procedures for the UNDP Compliance Review Panel (CRP)
- Interim Roster Rules of Procedure
- Mobility
- Rank-in-Post
- Annual and Special Leave
-
Social Security
- Compensation
-
Insurance Plans
- Medical insurance: UN NY Empire Blue Cross PPO Medical Insurance
- Malicious Acts Insurance Policy (MAIP)
- Medical Insurance: UN NY Aetna Medical Insurance
- Medical Insurance: UN NY HIP Health Plan
- Medical Insurance : UN Worldwide Medical Insurance Plan
- After-Service Health Insurance: ASHI MIP
- Dental Insurance: UN NY Cigna Dental Plan
- After-Service Health Insurance: ASHI UN
- Medical Insurance: Medical Insurance Plan (MIP)
- Group Life Insurance Plan (GLIP)
- Pension Fund
- UN Clinics
- Travel and Removal Expenses
- Separation from Services
- Disciplinary Measures and Appeals
- Non-Staff
- Workforce Management
Procurement
- Procurement Overview
- Procurement Strategy and Planning
- Requisition
- Sourcing of Suppliers
- Procurement Methods
- Innovation, CSO engagement
- Solicitation Process
- Evaluation of Offers and Pre-award Negotiations
- Procurement Review Committees
- Award and Management of Contract
- Construction Works
- Individual Contract
- Long Term Agreements (LTAs) and Cooperation with UN Entities
Administrative Services
- Asset Management - Property, Plant and Equipment
- Asset Management (Intangible Assets)
- Vehicle Management
- Lease Management (Premises and Equipment)
- Management of Local Presences
- Duty Travel
- Corporate Purchasing Card
Information and Communications Technology
-
ICT Security
- Information Classification and Handling
- Information Security Policy
- Personal Data Protection and Privacy Policy
- Electronic Signatures Policy
- System Acquisition, Development and Maintenance Standards
- ICT Disaster Recovery Standards for UNDP Offices
- System Logon Banner Standards
- Bring Your Own Device and Acceptable Usage of ICT Resources
- ICT Oversight
- Enterprise Solutions
- Global Services
What's New
Recently updated
Recently updated
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The SCA dashboard has been linked in a new step 9 of the UN Services Procedure. Country offices and business units can now monitor and resolve the SCA rejections in a timely manner. |
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The UNDP Service Level Agreement (SLA) template has been updated as follows: • Clause 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery. • Clause 4 & 5 has been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services. • Clause 9 has been updated to reinstate the prior language to ensure co ...
The UNDP Service Level Agreement (SLA) template has been updated as follows:
• Clause 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Clause 4 & 5 has been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Clause 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Clause 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Clause 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.
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The UN Agency Services main policy is available in French. To access the document, click on the French language tab. |
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The Policy provides measures to address UN clients' needs to obtain service provision at the Regional Hub and Global Shared Service Center levels to collaborate with, and support for Country Offices. This Policy also clarifies institutional arrangements for corporate Framework Agreements at Headquarters level, and Service Level Agreements for technical details to avoid duplication of efforts and arrangements. |
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The hyperlinks under clause 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active. |
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The SCA dashboard has been linked in a new step 9 of the UN Agency Services Procedure. Country offices and business units can now monitor and resolve the SCA rejections in a timely manner. |
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The hyperlinks under clause 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active. |
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Effective 1st July 2019, two new activities have been automated and introduced in the agency billing system. The UPL section of POPP has been revised accordingly to reflect the new activities i.e. Activity 6 and Activity 7. |
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The policy update reflects an additional fee row through the automated process as per the 2018 UPL.
Activity4 Travel management simple (1 travel management simple + 1 payment fee). |
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The policy name has changed to Service Clearing Account (SCA) for non-Atlas UN Entities: Charging, Billing and Fee Collection. The following are changes made in the policy1. For UN entities who do not use Atlas (the "Non-Atlas agencies"), a dedicated Service Clearing Account (SCA) is established for each UN entity. Through SCAs, all global advance pre-payments from UN Agencies are recorded, and all services provided by UNDP offices to these UN entities are recorded. A dedicated Service Clearing Account is not applicable to Atlas Agencies (UNFPA, UN Women, UNU, UNCDF, UNV). For Co ... The policy name has changed to Service Clearing Account (SCA) for non-Atlas UN Entities: Charging, Billing and Fee Collection. The following are changes made in the policy 1. For UN entities who do not use Atlas (the "Non-Atlas agencies"), a dedicated Service Clearing Account (SCA) is established for each UN entity. Through SCAs, all global advance pre-payments from UN Agencies are recorded, and all services provided by UNDP offices to these UN entities are recorded. A dedicated Service Clearing Account is not applicable to Atlas Agencies (UNFPA, UN Women, UNU, UNCDF, UNV). For Common Services, please refer the NEW guidelines HERE.) 2. To ensure the UN entity has sufficient funds deposited with UNDP in order for UNDP to provide services, a budget sufficiency check is performed based on the chart field combination of "Fund" (Atlas fund code 12000) and "Donor" (a dedicated donor code for each Agency). As long as the UN entity has enough funds deposited with UNDP, the budget check will pass and be valid. 7. The daily batch process posts the bills to debit the agency Service Clearing Account (SCA) and credit the CO income account respectively. EXPAND
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