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Policy Areas

UN Agency Services Procedure

1

Steps

Service Level Agreement signed between UNDP and the Agency.

Responsible Party

UNDP and Agencies

Template/Guideline
Explanatory Notes

MOUs - UN Partners​​

2

Steps

Submit written and authorized service request.

Responsible Party

UN Agency

Template/Guideline
Explanatory Notes

Refer to last page of Annex II for the payment request form template.

3

Steps

a) Provision of standard Services to Agencies as per UPL such as processing payments, conducting procurement process.

b) Provision of ad hoc Services to agencies as per SLA signed or LPL. 

Responsible Party

COs and HQ units

Template/Guideline
Explanatory Notes

Refer to the relevant POPP policies on Procurement, Expense management and Human Resources management.

4

Steps

Determine the type of services (standard, ad-hoc, global or common services) and applicable fees based on UPL/LPL.

Responsible Party

COs and HQ units

Template/Guideline
Explanatory Notes

5

Steps

Prepare service bills to UN agencies and apply service revenue.

Responsible Party

COs and HQ units

Template/Guideline
Explanatory Notes

Service fees will be generated and accounted for based on UPL and LPL in the UN Agencies Portal from which accounting entries will flow to the GL. 

6

Steps

Prepare monthly SCA reports and provide to agencies.

Responsible Party

GSSC SCA Team

Template/Guideline
Explanatory Notes

GSSC SCA team uploads monthly SCA reports in the agencies site.

7

Steps

Completion of Semi-annual 12a reconciliation.

Responsible Party

GSSC,

UN Agency

Template/Guideline
Explanatory Notes

GSSC SCA team uploads monthly SCA reports in the agencies site. 

8

Steps

Monitor application of service revenue by COs.

Responsible Party

OFM

Template/Guideline
Explanatory Notes

9

Steps

Monitor and resolve the SCA rejections.

Responsible Party

COs and HQ units

Template/Guideline
Explanatory Notes

UNDP COs/HQ units liaise directly with the UN agency for resolution.