| 
                                 1  | 
                              
                                StepRequest a certificate of service in writing | 
                              
                                Responsible PartyStaff member  | 
                              
                                Template/Guideline | 
                              
                                Explanatory NotesSubmits a request to the person who administers the staff member’s contract (HR administrator) | 
                            
| 
                                 2  | 
                              
                                StepProcess certificate of service HR administrator | 
                              
                                Responsible Party
  | 
                              
                                Template/Guideline | 
                              
                                Explanatory NotesFactual information, such as period of service, positions held, and earnings, in response to such inquiries will be given in a written statement on UNDP letterheadUpon the staff member's written request, the statement also refers to the quality of his/her work and official conduct  |