Programme and Operations
Policies and Procedures
Search
icon-language English icon-global Locations
Policy Areas

Programme and Project Management

Crisis Response

Financial Resources Management

Human Resources Management

Procurement

Partnerships

Administrative Services

Accountability

Information and Communications Technology

Security

UN Agency Services

Effective Date

Sep 08, 2021

Summary of Changes

The UNDP Service Level Agreement (SLA) template has been updated as follows: 
• Paragraph 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Paragraphs 4 & 5 have been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Paragraph 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement. 
• Paragraph 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client. 
• Paragraph 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.

General Considerations of Contracting

Effective Date

Sep 24, 2021

Summary of Changes
​The Contract Face Sheet on Behalf of a UN Entity has been updated. The new version includes changes in the terminology and changes to the template formatting. The updated template is linked in clause 2 of the Templates/Forms/Links section at the end of the General Considerations of Contracting Policy and also published in Libraries under Templates & Guidelines, POPP ID:POPP-11-2485.

Enterprise Risk Management

Effective Date

Nov 17, 2022

Summary of Changes
​A visual guide on enterprise risk management has been published in the Enterprise Risk Management policy pagehere and in Business Processeshere. The guide provides an overview of the business process flow steps of all procedures, as well as the tools and guidance on risk management starting from establishing the context, risk assessment, risk treatment, monitoring and review and finally communication and consultation. Links to the relevant resources in the POPP for each process flow step are also included. These are the direct links to the guides in pdf: Full GuideIntegrated Risk Module for Results Management Application of ERM processes according to organizational levelsRisk Management Escalation Process

Anti-Money Laundering and Countering the Financing of Terrorism Policy

Effective Date

Dec 20, 2022

Summary of Changes

The AML/CFT Operational Guide supplements the UNDP AML/CFT Policy and provides detailed procedures and guidance for the implementation of the policy across UNDP. The Operational Guide specifies roles and responsibilities in the vetting process, including escalation procedures and available corporate tools.

National Implementation & Direct Implementation (DIM) Modality

Effective Date

Mar 17, 2023

Summary of Changes
The National Implementation and Direct Implementation (DIM) Modality policies have been updated to reflect UNDP's transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system.

UNDP Legal Framework for Addressing Non-Compliance with UN Standards of Conduct

Effective Date

Jan 28, 2009

Summary of Changes

Duties and Obligations and Disciplinary Measures and Appeals sections of Human Resources Management chapter have been updated to incorporate the latest revision of the UNDP Legal Framework for Addressing Non-compliance with UN Standards of Conduct, UNDP Policy for Protection against Retaliation and UNDP Policy on Workplace Harassment and Abuse of Authority.

The main purpose of this revision is to align the Legal Framework with the new system of administration of justice that was launched on 1 July 2009 and to provide additional clarifications on existing procedures on protection against retaliation. Key issues incorporated in this revised version, which emanate from the reform of the administration of justice, are the following:

  • A new procedure relating to the imposition of disciplinary measures, following the abolition of the Disciplinary Committee;
  • The new disciplinary measures that can be imposed on staff members;
  • The new formal system of appeal, consisting of a first-instance UN Dispute Tribunal and a second-instance UN Appeals Tribunal;
  • A new Office of Staff Legal Assistance, as the Office mandated to assist staff following the abolition of the Panel of Counsel.

Handling of Procurement Complaints

Effective Date

May 07, 2009

Summary of Changes
Procurement protest is defined as any allegations made by an individual or entity with respect to failure of UNDP or any of UNDP staff to comply with relevant procurement procedures and uphold the basic principles and standards of integrity, transparency and fairness expected in the public procurement context. To be completed, the protest must contain the following information:The protestor’s name, address, telephone number and fax number;The solicitation or contract number, the name of contracting office;A detailed statement of all factual and legal grounds for the protest and an explanation of how the protester was wronged;Copies of relevant documents supporting protester’s statement;A statement as to the form of relief;All information establishing that the protestor is an interested party for the purpose of filing a protest; andAll information establishing the timeliness of the protest.​

Evaluation of Offers

Effective Date

Jun 07, 2009

Summary of Changes

 

New in Contract, Asset and Procurement Chapter:

The purpose of Evaluation and Comparison of Offers is to ensure that the most qualified and responsive offer affords best value for money. Once a solicitation method and a forum for competition has been determined and tender documents distributed to potential Offerors, a Business Unit must ensure that adequate controls are in place for the receipt and evaluation of offers. Regardless of how effective each phase of the procurement process is executed, if the offers - quotations, bids or proposals - are not evaluated in a fair and transparent manner, the overall process fails.​

Pass-Through Management: UNDP as Administrative Agent (AA)

Effective Date

Jul 03, 2009

Summary of Changes

Procedures for management of pass-through fund when UNDP is the Administrative Agent.
 

National Implementation

Effective Date

Sep 14, 2009

Summary of Changes

​The NEX Task Force is finalizing the following procedures: i) selection of implementing arrangements; ii) selection of implementing partners, including capacity assessments and a clarification of the distinction between systemic capacity assessment and implementation capacity assessment; iii) project appraisal; and iv) clarification of accountability under different implementing arrangements, of implementing partners, and for UNDP as a responsible party.

These revisions will be accompanied by the release of a printed version of procedures for implementation by national governments (i.e. ‘NIM’). These are scheduled for launch in the fourth quarter of 2009 after approval by senior management.

Subscribe to