The UNDP Service Level Agreement (SLA) template has been updated as follows: • Paragraph 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.• Paragraphs 4 & 5 have been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.• Paragraph 9 has been updated to reinstate the prior lang ...
The UNDP Service Level Agreement (SLA) template has been updated as follows:
• Paragraph 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Paragraphs 4 & 5 have been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Paragraph 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Paragraph 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Paragraph 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.