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Locations
Policy Areas
- Programme and Project Management
- Crisis Response
-
Financial Resources Management
- Inventory Management
-
Cash Banking and Investment
- Banking Arrangement
-
Cash Management
- UNFCU Share Account Management
- Management of Cash Planning/Forecasting of Cash Flows
- Management of Cash in Crisis or Emergency Situations
- Management of Zero-Balance Account System
- Bank Account Reconciliation
- Issuing Letters of Credit
- Management of Local Investments
- Safe Management
- Handling of Cash and Receipts Treasury
- Cash Arrangement
- Financial Closure of Development Projects and Trust Funds
- Financial Management and Implementation Modalities
- Financial Operations Management
-
Pipeline and Revenue Management
- Regular Resources
-
Other Resources
- Government Contributions from Net Contributing Countries (NCCs) and High Middle-Income Countries (High-MICs)
- Non-Core Contributions
- Revenue Management for Joint Programming
- Accounts Receivable
- Memorandum for Provision of Services (formerly Management Service Agreements)
- US Letter of Credit (LOC) Agreements
- Trust Fund Management
- Pipeline Management
- Country Co-Financing Cost Sharing Interest (Fund 11888), Non-Earmarked Programme Cost Sharing (Fund 30083), Country Co-Financing Project Residual balances (Fund 11890)
-
Expense Management
- Purchase Orders (Obligations, Maintenance and Closure)
- Prepayments
- Accounts Payable
- Disbursing Funds (Making Payments)
- Regular Maintenance Accounts Payable
- Hospitality Expense
- Receipt of Goods, Services and Works
- Raising E-requisitions
- Quantum Financial Closure Instructions
- Supplier Management
- Write-Off Requests, Excluding Property, Plant and Equipment and Intangible Assets
- Resource Planning and Cost Recovery
- Working with External Auditors
-
Human Resources Management
- Duties, Obligations and Privileges
- Classification of Posts
- Salaries and Related Allowances
-
Appointment and Promotion
- Types of Appointment
-
Recruitment and Selection
- Career Transitions
- Eligibility for International Benefits and Entitlements and Determination of Official UN Nationality
- Family Relationships
- Recruitment and Selection Framework Policy
- Selection and Reassignment Policy for International Rotational Posts
- Experience and Academic Qualifications
- Rules and Procedures for the UNDP Compliance Review Panel (CRP)
- Interim Roster Rules of Procedure
- Mobility
- Rank-in-Post
- Annual and Special Leave
-
Social Security
- Compensation
-
Insurance Plans
- Medical insurance: UN NY Empire Blue Cross PPO Medical Insurance
- Malicious Acts Insurance Policy (MAIP)
- Medical Insurance: UN NY Aetna Medical Insurance
- Medical Insurance: UN NY HIP Health Plan
- Medical Insurance : UN Worldwide Medical Insurance Plan
- After-Service Health Insurance: ASHI MIP
- Dental Insurance: UN NY Cigna Dental Plan
- After-Service Health Insurance: ASHI UN
- Medical Insurance: Medical Insurance Plan (MIP)
- Group Life Insurance Plan (GLIP)
- Pension Fund
- UN Clinics
- Travel and Removal Expenses
- Separation from Services
- Disciplinary Measures and Appeals
- Non-Staff
- Workforce Management
-
Procurement
- Procurement Overview
- Procurement Strategy and Planning
- Requisition
- Sourcing of Suppliers
- Procurement Methods
- Innovation, CSO engagement
- Solicitation Process
- Evaluation of Offers and Pre-award Negotiations
- Procurement Review Committees
- Award and Management of Contract
- Construction Works
- Individual Contract
- Long Term Agreements (LTAs) and Cooperation with UN Entities
- Partnerships
-
Administrative Services
- Asset Management - Property, Plant and Equipment
- Asset Management (Intangible Assets)
- Vehicle Management
- Lease Management (Premises and Equipment)
- Management of Local Presences
- Duty Travel
- Corporate Purchasing Card
- Accountability
-
Information and Communications Technology
-
ICT Security
- Information Classification and Handling
- Information Security Policy
- Personal Data Protection and Privacy Policy
- Electronic Signatures Policy
- System Acquisition, Development and Maintenance Standards
- ICT Disaster Recovery Standards for UNDP Offices
- System Logon Banner Standards
- Bring Your Own Device and Acceptable Usage of ICT Resources
- ICT Oversight
- Enterprise Solutions
- Global Services
-
ICT Security
- Security
Programme and Project Management
Financial Resources Management
- Inventory Management
-
Cash Banking and Investment
- Banking Arrangement
-
Cash Management
- UNFCU Share Account Management
- Management of Cash Planning/Forecasting of Cash Flows
- Management of Cash in Crisis or Emergency Situations
- Management of Zero-Balance Account System
- Bank Account Reconciliation
- Issuing Letters of Credit
- Management of Local Investments
- Safe Management
- Handling of Cash and Receipts Treasury
- Cash Arrangement
- Financial Closure of Development Projects and Trust Funds
- Financial Management and Implementation Modalities
- Financial Operations Management
-
Pipeline and Revenue Management
- Regular Resources
-
Other Resources
- Government Contributions from Net Contributing Countries (NCCs) and High Middle-Income Countries (High-MICs)
- Non-Core Contributions
- Revenue Management for Joint Programming
- Accounts Receivable
- Memorandum for Provision of Services (formerly Management Service Agreements)
- US Letter of Credit (LOC) Agreements
- Trust Fund Management
- Pipeline Management
- Country Co-Financing Cost Sharing Interest (Fund 11888), Non-Earmarked Programme Cost Sharing (Fund 30083), Country Co-Financing Project Residual balances (Fund 11890)
-
Expense Management
- Purchase Orders (Obligations, Maintenance and Closure)
- Prepayments
- Accounts Payable
- Disbursing Funds (Making Payments)
- Regular Maintenance Accounts Payable
- Hospitality Expense
- Receipt of Goods, Services and Works
- Raising E-requisitions
- Quantum Financial Closure Instructions
- Supplier Management
- Write-Off Requests, Excluding Property, Plant and Equipment and Intangible Assets
- Resource Planning and Cost Recovery
- Working with External Auditors
Human Resources Management
- Duties, Obligations and Privileges
- Classification of Posts
- Salaries and Related Allowances
-
Appointment and Promotion
- Types of Appointment
-
Recruitment and Selection
- Career Transitions
- Eligibility for International Benefits and Entitlements and Determination of Official UN Nationality
- Family Relationships
- Recruitment and Selection Framework Policy
- Selection and Reassignment Policy for International Rotational Posts
- Experience and Academic Qualifications
- Rules and Procedures for the UNDP Compliance Review Panel (CRP)
- Interim Roster Rules of Procedure
- Mobility
- Rank-in-Post
- Annual and Special Leave
-
Social Security
- Compensation
-
Insurance Plans
- Medical insurance: UN NY Empire Blue Cross PPO Medical Insurance
- Malicious Acts Insurance Policy (MAIP)
- Medical Insurance: UN NY Aetna Medical Insurance
- Medical Insurance: UN NY HIP Health Plan
- Medical Insurance : UN Worldwide Medical Insurance Plan
- After-Service Health Insurance: ASHI MIP
- Dental Insurance: UN NY Cigna Dental Plan
- After-Service Health Insurance: ASHI UN
- Medical Insurance: Medical Insurance Plan (MIP)
- Group Life Insurance Plan (GLIP)
- Pension Fund
- UN Clinics
- Travel and Removal Expenses
- Separation from Services
- Disciplinary Measures and Appeals
- Non-Staff
- Workforce Management
Procurement
- Procurement Overview
- Procurement Strategy and Planning
- Requisition
- Sourcing of Suppliers
- Procurement Methods
- Innovation, CSO engagement
- Solicitation Process
- Evaluation of Offers and Pre-award Negotiations
- Procurement Review Committees
- Award and Management of Contract
- Construction Works
- Individual Contract
- Long Term Agreements (LTAs) and Cooperation with UN Entities
Administrative Services
- Asset Management - Property, Plant and Equipment
- Asset Management (Intangible Assets)
- Vehicle Management
- Lease Management (Premises and Equipment)
- Management of Local Presences
- Duty Travel
- Corporate Purchasing Card
Information and Communications Technology
-
ICT Security
- Information Classification and Handling
- Information Security Policy
- Personal Data Protection and Privacy Policy
- Electronic Signatures Policy
- System Acquisition, Development and Maintenance Standards
- ICT Disaster Recovery Standards for UNDP Offices
- System Logon Banner Standards
- Bring Your Own Device and Acceptable Usage of ICT Resources
- ICT Oversight
- Enterprise Solutions
- Global Services
What's New
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Recently updated
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The SCA dashboard has been linked in a new step 9 of the UN Services Procedure. Country offices and business units can now monitor and resolve the SCA rejections in a timely manner. |
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The following policies and procedures have been updated to reflect UNDP's transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system. Expense Management Disbursing Funds (Making Payments) (policy and procedures)Prepayments (policy and procedures)Regular Maintenance Accounts Payable (policy and procedures) Financial Closure of Development Projects and Trust FundsRefunds to Donors (policy only) Financial Operations ManagementFinancial Statements (policy only)Record Retention, Data Security and Contingency (policy only)Certified Financial ...
The following policies and procedures have been updated to reflect UNDP's transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system.
Expense Management
Disbursing Funds (Making Payments) (policy and procedures)Prepayments (policy and procedures)Regular Maintenance Accounts Payable (policy and procedures)
Financial Closure of Development Projects and Trust FundsRefunds to Donors (policy only)
Financial Operations ManagementFinancial Statements (policy only)Record Retention, Data Security and Contingency (policy only)Certified Financial Reports (policy only)Maintenance and usage of Chart of Accounts (policy and procedures)
Pipeline and Revenue ManagementCore Contributions (policy and procedures)Non-Core Contributions (policy and procedures)Revenue Management for Joint Programming (policy only)US Letter of Credit (LOC) Agreements (policy and procedures)Accounts Receivable (policy only)Government Contribution to Local Office Costs (GLOC) from LIC and MIC (policy and procedures)
Inventory Management
Inventory Management (policy and procedures)
Cash Banking and InvestmentDesignation and Responsibilities of Signatories (policy and procedures)Establishment and Use of Electronic Banking Systems (policy and procedures)Opening and Closing of Bank Accounts (policy and procedures)Cash Operations (policy only)Petty Cash Fund for Management Project (PCF) (policy and procedures)Project Cash Advance (PCA) (policy and procedures)Project Cash on Hand for DIM Projects (PCH) (policy only)Bank Account Reconciliation (policy and procedures)Management of Cash Planning/Forecasting of Cash Flows (policy and procedures)Management of Zero-Balance Account System (procedures only)UNFCU Share Account Management (policy and procedures)Supplier Banking Information Set-up for IBAN (procedures only)Electronic Funds Transfer Standards (policy only in ICT section)Management of Petty Cash (policy only)
Handling of Cash and Receipts Treasury (policy and procedures)Project Petty Cash Fund (PPCF) (policy and procedures)
Resource Planning and Cost RecoveryGMS Fee Set-up and CollectionUniversal Price List (UPL) and Local Price List (LPL) (policy and procedures)Multiple Funding Lines for Positions (policy and procedures)Use of UPL and LPL (policy and procedures)Harmonized Conceptual Funding Framework and Cost Recovery MethodologyCost Recovery from Other Resources - GMSExpenditure of Income Accrued from Cost RecoveryGovernment Contributions from Net Contributing Countries (NCCs) and High Middle-Income Countries (High-MICs)Planning and Paying for Delivery Enabling Services to Projects (procedures only)Service Clearance Account (SCA), Charging, Billing and Fee Collection (policy and procedures)UN Agency Services (policy and procedures)
Financial Management and Implementation ModalitiesPass-Through Fund Management: UNDP as a Participating UN Organization (policy only)Parallel Fund Management (policy only)Pass-Through Fund Management: UNDP as a Participating UN Organization (policy only)Pass-Through Management: UNDP as Administrative Agent (AA) (policy only)Pooled Fund Management (policy and procedures)
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The UNDP Service Level Agreement (SLA) template has been updated as follows: • Clause 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery. • Clause 4 & 5 has been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services. • Clause 9 has been updated to reinstate the prior language to ensure co ...
The UNDP Service Level Agreement (SLA) template has been updated as follows:
• Clause 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Clause 4 & 5 has been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Clause 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Clause 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Clause 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.
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The hyperlinks under clause 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active. |
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The UN Agency Services main policy is available in French. To access the document, click on the French language tab. |
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The Policy provides measures to address UN clients' needs to obtain service provision at the Regional Hub and Global Shared Service Center levels to collaborate with, and support for Country Offices. This Policy also clarifies institutional arrangements for corporate Framework Agreements at Headquarters level, and Service Level Agreements for technical details to avoid duplication of efforts and arrangements. |