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Programme and Operations Policies and Procedures

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POPP>Financial Resources Management>Resource Planning and Cost Recovery>UN Agency Services
UN Agency Services
1.0 Relevant Regulations and Rules
UNDP Financial Regulations and Rules (2012)

Regulation 15.01; 15.02; 15.03 Rule 115.01; 115.02
2.0 Policies
Main Policy
UN Agency Services
 Related Policies
Delegation of Authorities

(SCA) Charging, Billing and Fee Collection

3.0 Procedures
Main Procedures

UN Agency Services Procedures

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Language English | Español | Français
Page Properties
Key Words
Focal Point
Adam Phillion,Mohammed Fahim Aziz Omar
Effective Date
Planned Review Date
Summary of Changes/Comments
January 11, 2023 - The policy and procedures have been updated to reflect UNDP’s transition to its new cloud-based management platform Quantum in January 2023, replacing its previous ATLAS system.

September 8, 2021 - The UNDP Service Level Agreement (SLA) template has been updated as follows:
• Clause 3 has been expanded to state legal services that are not included in the SLA template given its specific conditions, including cost-recovery.
• Clause 4 & 5 has been added to reflect the provision of Partner Personnel Services Agreement (PPSA) services. The PPSA service is developed for partners to benefit from UNDP service, and as part of our corporate strategy for taking on a central role in UN-wide solutions and back-office services.
• Clause 9 has been updated to reinstate the prior language to ensure consistency with the liability provision of the corporate Framework Agreement.
• Clause 10 has been added to clarify that with respect to all contracts, including non-staff personnel, but excluding staff members, the Services are on behalf of the client, i.e. a UN entity and any allegations of misconduct involving the Client and/or its personnel, or grievances shall be handled by the client.
• Clause 11 has been added to clarify the process for inquiries to the Ethics Office regarding staff members on a UNDP Letter of Appointment.

February 26, 2021 - The hyperlinks under clause 7 of the Service Clearance Account (SCA), Charging, Billing and Fee Collection policy, and in step 5 of the UN Agency Services procedure table have been replaced with the On Demand Jobaid for CRN Bill. The previous document, Atlas Ondemand site is no longer active.

August 22, 2019 - The UN Agency Services main policy is available in French. To access the document, click on the French language tab.

April 16, 2018 - The UN Agency Services main policy is available in Spanish. To access the document, click the Spanish language tab.

January 1, 2017 - Streamlined with the above “Billing and Fee collection”, in line with the 2015 technical guidance note.